@jschaefer wrote:
I have power cycled it twice after a gui reboot to no avail.
Can you please open a support ticket? It will be good to have our support engineers troubleshoot this.
Thanks,
Sriram
Hi guys
Same problem on 3 of your ePmP 2000. Did log a ticket but was told to do RMA
Please assist as this units are out of warranty period.
Kind regards
I have the same problem and did not get it. I have to send a complaint
Hi all,
Please open new ticket with Cambium Support Team tomorrow in case Not Available is displayed on UI instead of GPS FW version.
Most likely GPS FW upgrade was terminated or finished not properly, so GPS FW recovey is required through CLI.
I will provide Support Team with GPS FW recovery from root CLI instruction today.
Thank you.
1 Like
I Fedor, I have a similar problem. After upgrading to version 3.5.1, it does not show possibilities of updating the GPS chip. I already made two powercycle but it does not unlock anything. How can I open a ticket? Best Regards
Hi,
Your GPS chip is running the latest FW version AXN_1.51_2838. You don’t need to upgrade it.
Please find more information in Knowledge Base.
http://community.cambiumnetworks.com/t5/ePMP-Troubleshooting/ePMP-GPS-Firmware-Upgrade/m-p/81413#M25
Thank you.
1 Like
Hi Fodor,
I've just upgraded all of our APs to 3.5.1 and am seeing the message about GPS firmware upgrade required.
GPs is AXN_3.20_8174
Can you confirm there is no known issue before I upgrade GPS?
I would rather not have to do a bunch of truckrolls and RMAs.
Thanks.
Hello Barry,
I can assume you are located not in APAC region, so upgrade is not mandatory required.
Please find more information on following link:
http://community.cambiumnetworks.com/t5/ePMP-2000-and-1000/GPS-Firmware-Upgrade/td-p/34553
There is no known issues with the lates GPS FW, but upgrade takes up to 10-15 minutes.
Thank you.
Also having the same issue. Do I need to RMA?
Same problem here.
Can you post the GPS FW CLI instructions here?
Hello,
If you have the GPS not reporting firmware version issue (showing as NA in the GUI), the GPS chip needs to be re-flashed. The procedure cannot be done from the GUI, but only as "root". Only Cambium support personnel can help you with this. Please submit a support request (go here, login and submit a request from the button on the upper right side of the page) so that a support team member can help you.
Regards
2 Likes
i have submitted my request
after upgrading the thing just went blank n just says gps us uptodate but nowhere to upgrade it
pretty new to cambium still learning the loops
@express wrote: pretty new to cambium still learning the loops
Well, I hate to LOL, but LOL. :) You're new to Cambium and you've hit a pretty rare (as in, I've never heard it happen kinda rare) problem. :) I'm sure Cambium support will get your fixed away, and not to worry - something this serious is pretty rare. :)
I just got the same error while upgrading from 3.5 to 3.5.6 and when tried to upgrade GPS software. The error shown was that there was a error communicating with GPS. I already contacted Cambium Support.
It does not seem so rare any more. I have two APs with this problem now when upgrading to 3.5.6... The biggest problem is that I have to be in the same subnet (with my computer) as antenna... not qul from my side, I have to drive 150km away to be able to do that.
EDIT: It did not happen when upgrading to 3.5.6. AP stopped transmiting due to a lost GPS sync and I tried to upgrade software from 3.5 to 3.5.6 so I can upgrade GPS software as well, but I can not upgrade GPS, as GPS is in "Not Available" state.
EDIT 2: I fixed one of them with taking the power out (via PoE switch) for a minute and choose Internal, so I got the option to upgrade GPS software. After upgrade everything is working just fine. :)
2 Likes
You must have upgraded a sector antenna with a subscriber module firmware(NonGPS firmware)
Hi, is there still no upgrade/update for this? I am getting the message below.
On-Board GPS Chip requires a firmware upgrade. Please go to the Tools->Software Upgrade->GPS Firmware Upgrade subsection to perform the upgrade.
Version - AXN_3.20_8174
Have you tried upgrading the GPS firmware?
The GPS firmware is included inside the main firmware, so just load the same package into the GPS and see how that goes. BTW - upgrading the GPS can take a LONG time, so don't interrupt it.
1 Like
Just wanted to add that it can easyly take 10-15 minutes for the GPS upgrade. That is the reason why it is not done as a part of a regular firmware update procedure.
Dmitry