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R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

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Frequent Contributor

R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

What is the deal?

 

Some of the new R-200 routers that we have received are coming out of their factory boxes with a default IP address of 192.169.11.1 - rather than 192.168.11.1?

 

Of course, with the .169 octec, they are serving IP address with .169 in the LAN IP address.

 

Makes it impossible for a tech to get into a R-200 router, when he  are using a laptop with a static 192.168.11.xxx in it.

 

Someone across the pond is not watching what they are loading in the R-200 routers as default configurations and the warm body in quality control is not doing their job in catching the incorrect default configurations. 

 

We have seen multiple R-200 routers that are configurated incorrectly - out of the factory box. 

 

The following is a R-200 router with a incorrect default load. 

 

Product Name
cnPilot R200  
Internet(WAN) MAC Address
00:04:56:03:D6:A1
PC(LAN) MAC Address
00:04:56:03:D6:A0 
Hardware Version
V1.2 
Loader Version
V3.30(Oct 28 2016 14:51:31) 
Firmware Version
4.3.2-R4(201705251250) 
Device-Agent Version
2.80 
Serial Number
400FRG05DCZC 

 

 

 

 

 

 

21 REPLIES
Moderator

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

Hi,

 

We shall get this checked and provide you an update.

 

thanks 

ashutosh

Frequent Contributor

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

Did your trace down this incorrect factory default load?

Moderator

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

Hi 

I did discuss this with the team, however there is not such instance reported so far.

 

One surprising thing I notice is that an out of the box device should be having firmware version 4.3.1-R1 and not 4.3.2-R4. This is what we program at the time of shipment.

 

A question does factory resetting the unit restore the default LAN IP 192.168.11.1 ?

 

--

ashutosh

Frequent Contributor

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

We upgrade the routers to the latest firmware.

 

Factory reseting the effected R-200 routers sends them back to the 192.169.11.1 default address.

 

 

 

Frequent Contributor

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

For your viewing pleasure - attached are 4 ScreenPrints of one of the R-200 routers that had the default IP address programmed incorrectly into the router at the factory in China.

 

I did a factory default of this router at the bottom of the page on the R-200 Administration Tab in this router and made you these pictures, so that you can see the incorrect factory default IP address of 192.169.11.1

 

You will notice that this Router's MAC address ends in D6:A9.  We had another R-200 that we programmed yesterday that also had a default IP address of 192.169.11.1.  It's MAC address ended in D6:A1. 

 

In this particular batch of R-200 routers that we ordered and received, each router had the incorrect default IP address programmed in them. 

 

Using the two MAC addresses: you need to trace back to whomever programmed these routers and see how many other routers were sent to America in this batch. 

 

This uncalled for problem leaves a bad taste in our mouth.....

 

 

Moderator

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

Hi Danny,

 

Is it possible to share with us few serialNo /MAC addresses for devices that have this issue.

We will try to find if a specific batch has some issue like this.

 

thanks 

ashutosh

Moderator

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

Yes I shall try to see if this MAC series has had some problem. 

 

thanks 

ashutosh

Frequent Contributor

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

I have given you two MAC addresses in the series. 

 

We have others which we had to put in service right after we got received them. 

 

It would take major digging to figure out where they are disployed and what their MAC address are.

 

Frequent Contributor

Re: R-200 Routers - Incorrect Default Configuration - IP - 192.169.11.1

Here is another R-200 router that was factory programmed with the incorrect default LAN IP address.

 

It also has 192.169.11.1 as the default LAN address.