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PTP 820 admin user locked out

SOLVED
Contributor

PTP 820 admin user locked out

Hello,

 

I have a major issue.

 

The admin user is locked out, and I need to access the web interface immediately to resolve a major issue.

 

Can someone advise a method access the radio, please.?

 

 

 

 

 

 

10 REPLIES
Contributor

Re: PTP 820 admin user locked out

Install net-snmp and run the following

 

snmpset -v 2c -c private 192.168.1.1 .1.3.6.1.4.1.2281.10.11.5.2.1.30.7.99.97.109.98.105.117.109 i 5 .1.3.6.1.4.1.2281.10.11.5.2.1.3.7.99.97.109.98.105.117.109 s recovery .1.3.6.1.4.1.2281.10.11.5.2.1.2.7.99.97.109.98.105.117.109 s admin

 

user becomes cambium

password becomes recovery

Contributor

Re: PTP 820 admin user locked out

Did this issue ever get resolved?  I have updated my 820s to the current shipping software, then defaulted the radios and the admin login still does not work. If I can get it to work once, usually the next time it will fail. The SNMP script is OK, but I have even had some of those logins fail. Am I doing something wrong?

Contributor

Re: PTP 820 admin user locked out

Cambium's response to this issue, it designed this way:

 

"Thank you for your patience. I have had a word with my next level and this is the default behaviour for the radios. You can use the same login credentials or create new as per your need on the radio. Please let me know if you have any further query."

 

I have had other credentials fail also, anyone else? Has any one been able to even change the admin password? I cant since I cannot login using the admin logon.

Occasional Contributor

Re: PTP 820 admin user locked out


cngr96 wrote:

Cambium's response to this issue, it designed this way:

 

 

I have had other credentials fail also, anyone else? Has any one been able to even change the admin password? I cant since I cannot login using the admin logon.


Same here just now. Brand new set of 820c's loaded with the latest firmware. Put public IP addresses on them, and changed the default password so that they wouldn't get hacked. 

 

Went to access it 20 minutes later and gives me "Failed Login" everytime, and on both radios. What a nightmare in recovery, and finding how-to recover, as there is no default reset button. 


This must be a recent issue perhaps with the new firmware? I know 100% what I changed the password to, as I even logged back in after I changed it. 

Contributor

Re: PTP 820 admin user locked out

I've gone down this path with Cambium. I still maintain they have a problem with the admin logon being locked out, even on a private network. Others have seen this also. Cambium looked at my logs and blamed it on attacks, but could not explain why a logon they created locked out to. My work around is to create an obscure logon with admin rights and keep it for emergencies. I have suggested to Cambium they REMOVE the lockout on the admin account. The owner of the gear should be responsible for a secure password. Locking out the admin account almost guarantees a trip to some obscure location on earth you would rather not have to go to. Also, locking out admin accounts in not an industry standard.

Frequent Contributor

Re: PTP 820 admin user locked out

I'm going through the same hassle right now! What the world...

Moderator

Re: PTP 820 admin user locked out

I'm sorry you're having this problem.

 

Please contact support!

 

http://www.cambiumnetworks.com/support/contact-support/

 

Dave

Occasional Contributor

Re: PTP 820 admin user locked out

I can't get set-snmp to work and their website has been down a while...  wondering if anyone has tried this a different way?  I've tried a snmp MIB browser that can push write commands but the MIB's published by Cambium do not have a 1.3.6.14.4.1.2281.10.11.xx...  They stop at 10.9.

Moderator

Re: PTP 820 admin user locked out

 

I'm sorry you're having this problem.

 

Please contact support!

 

http://www.cambiumnetworks.com/support/contact-support/

 

Dave