CNUT 4.9 new install not working

colinhowlin · January 21, 2016, 3:57pm

Hi

Just installed CNUT 4.9 on my local Win7 machine but getting a fatal error in JRE when I try to run the program.

I've attached both the hs_err_... file and the cnutout_... log generated on failure.

Can anyone help with this error?

I've uninstalled and reinstalled CNUT and upgraded JRE to latest version, but I understand CNUT installs own version of Java.

Thanks

Colin

colinhowlin · January 21, 2016, 4:01pm

Hmm, logs didn't attach for some reason - included below:

# # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=8624, tid=8412 # # JRE version: 6.0_15-b03 # Java VM: Java HotSpot(TM) Client VM (14.1-b02 mixed mode windows-x86 ) # Problematic frame: # C 0x00000000 # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp # The crash happened outside the Java Virtual Machine in native code. # See problematic frame for where to report the bug. #

--------------- T H R E A D ---------------

Current thread (0x28d15000): JavaThread “AWT-EventQueue-0” [_thread_in_native, id=8412, stack(0x291a0000,0x291f0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x291eef38, EBX=0x00326500, ECX=0x00000000, EDX=0x00000140
ESP=0x291eef20, EBP=0x291ef0a0, ESI=0x76001222, EDI=0x003265e4
EIP=0x00000000, EFLAGS=0x00010216

Top of Stack: (sp=0x291eef20)
0x291eef20: 71fa38e7 291eef38 003265e4 76001222
0x291eef30: 003265d8 00000000 00000000 00000000
0x291eef40: 00000000 00000000 00000000 00000000
0x291eef50: 00000000 00000000 00000000 00000000
0x291eef60: 00000000 00000000 00000000 00000000
0x291eef70: 00000000 00000000 00000000 00000000
0x291eef80: 00000000 00000000 00000000 00000000
0x291eef90: 00000000 00000000 00000000 00000000

Instructions: (pc=0x00000000)
0xfffffff0:

Stack: [0x291a0000,0x291f0000], sp=0x291eef20, free space=315k
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.Win32GraphicsDevice.getMaxConfigsImpl(I)I+0
j sun.awt.Win32GraphicsDevice.getMaxConfigs(I)I+10
j sun.awt.Win32GraphicsDevice.getConfigurations()[Ljava/awt/GraphicsConfiguration;+63
j com.mot.canopy.Utility.swing.WindowUtils.getScreenBounds()Ljava/awt/Rectangle;+36
j com.mot.canopy.Utility.swing.WindowUtils.centerComponent(Ljava/awt/Component;Ljava/awt/Component;)V+95
j com.mot.canopy.Utility.swing.WindowUtils.centerComponent(Ljava/awt/Component;)V+7
j com.mot.canopy.CanopySWUpdater.GUI.JWndMain.<init>()V+625
j com.mot.canopy.CanopySWUpdater.GUI.JWndMain.createAndShowGUI()V+8
j com.mot.canopy.CanopySWUpdater.GUI.JWndMain.access$4600()V+0
j com.mot.canopy.CanopySWUpdater.GUI.JWndMain$50.run()V+0
j java.awt.event.InvocationEvent.dispatch()V+47
j java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V+26
j java.awt.EventDispatchThread.pumpOneEventForFilters(I)Z+204
j java.awt.EventDispatchThread.pumpEventsForFilter(ILjava/awt/Conditional;Ljava/awt/EventFilter;)V+30
j java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+11
j java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4
j java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3
j java.awt.EventDispatchThread.run()V+9
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x28d22000 JavaThread “Image Fetcher 3” daemon [_thread_blocked, id=5244, stack(0x29640000,0x29690000)]
0x0026ac00 JavaThread “DestroyJavaVM” [_thread_blocked, id=8144, stack(0x00430000,0x00480000)]
=>0x28d15000 JavaThread “AWT-EventQueue-0” [_thread_in_native, id=8412, stack(0x291a0000,0x291f0000)]
0x28d14800 JavaThread “AWT-Windows” daemon [_thread_in_native, id=4068, stack(0x29110000,0x29160000)]
0x28d0c000 JavaThread “AWT-Shutdown” [_thread_blocked, id=9220, stack(0x29080000,0x290d0000)]
0x28d09c00 JavaThread “Java2D Disposer” daemon [_thread_blocked, id=1176, stack(0x28f80000,0x28fd0000)]
0x02439000 JavaThread “Low Memory Detector” daemon [_thread_blocked, id=9340, stack(0x28a90000,0x28ae0000)]
0x02427800 JavaThread “CompilerThread0” daemon [_thread_blocked, id=8028, stack(0x28a00000,0x28a50000)]
0x02425000 JavaThread “Attach Listener” daemon [_thread_blocked, id=8396, stack(0x28970000,0x289c0000)]
0x0241a800 JavaThread “Signal Dispatcher” daemon [_thread_blocked, id=7608, stack(0x288e0000,0x28930000)]
0x023ea800 JavaThread “Finalizer” daemon [_thread_blocked, id=3940, stack(0x28850000,0x288a0000)]
0x023e5c00 JavaThread “Reference Handler” daemon [_thread_blocked, id=8972, stack(0x287c0000,0x28810000)]

Other Threads:
0x023e3000 VMThread [stack: 0x28730000,0x28780000] [id=8916]
0x02442400 WatcherThread [stack: 0x28b20000,0x28b70000] [id=9476]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 9088K, used 9088K [0x044d0000, 0x04ea0000, 0x06c30000)
eden space 8128K, 100% used [0x044d0000, 0x04cc0000, 0x04cc0000)
from space 960K, 100% used [0x04db0000, 0x04ea0000, 0x04ea0000)
to space 960K, 0% used [0x04cc0000, 0x04cc0000, 0x04db0000)
tenured generation total 121024K, used 348K [0x06c30000, 0x0e260000, 0x244d0000)
the space 121024K, 0% used [0x06c30000, 0x06c873a0, 0x06c87400, 0x0e260000)
compacting perm gen total 12288K, used 10617K [0x244d0000, 0x250d0000, 0x284d0000)
the space 12288K, 86% used [0x244d0000, 0x24f2e750, 0x24f2e800, 0x250d0000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x00424000 C:\Cambium\NetworkUpdater_jvm\bin\java.exe
0x77ab0000 - 0x77c30000 C:\Windows\SysWOW64\ntdll.dll
0x75ff0000 - 0x76100000 C:\Windows\syswow64\kernel32.dll
0x76790000 - 0x767d7000 C:\Windows\syswow64\KERNELBASE.dll
0x764b0000 - 0x76551000 C:\Windows\syswow64\ADVAPI32.dll
0x76cb0000 - 0x76d5c000 C:\Windows\syswow64\msvcrt.dll
0x76e20000 - 0x76e39000 C:\Windows\SysWOW64\sechost.dll
0x76590000 - 0x76680000 C:\Windows\syswow64\RPCRT4.dll
0x75150000 - 0x751b0000 C:\Windows\syswow64\SspiCli.dll
0x75140000 - 0x7514c000 C:\Windows\syswow64\CRYPTBASE.dll
0x7c340000 - 0x7c396000 C:\Cambium\NetworkUpdater_jvm\bin\msvcr71.dll
0x6d800000 - 0x6da8b000 C:\Cambium\NetworkUpdater_jvm\bin\client\jvm.dll
0x76b60000 - 0x76c60000 C:\Windows\syswow64\USER32.dll
0x76d90000 - 0x76e20000 C:\Windows\syswow64\GDI32.dll
0x751b0000 - 0x751ba000 C:\Windows\syswow64\LPK.dll
0x77130000 - 0x771cd000 C:\Windows\syswow64\USP10.dll
0x71ad0000 - 0x71b02000 C:\Windows\system32\WINMM.dll
0x76b00000 - 0x76b60000 C:\Windows\system32\IMM32.DLL
0x763e0000 - 0x764ac000 C:\Windows\syswow64\MSCTF.dll
0x74fd0000 - 0x7501c000 C:\Windows\system32\apphelp.dll
0x6d7b0000 - 0x6d7bc000 C:\Cambium\NetworkUpdater_jvm\bin\verify.dll
0x6d330000 - 0x6d34f000 C:\Cambium\NetworkUpdater_jvm\bin\java.dll
0x6d290000 - 0x6d298000 C:\Cambium\NetworkUpdater_jvm\bin\hpi.dll
0x76710000 - 0x76715000 C:\Windows\syswow64\PSAPI.DLL
0x6d7f0000 - 0x6d7ff000 C:\Cambium\NetworkUpdater_jvm\bin\zip.dll
0x6d000000 - 0x6d14a000 C:\Cambium\NetworkUpdater_jvm\bin\awt.dll
0x71a70000 - 0x71ac1000 C:\Windows\system32\WINSPOOL.DRV
0x769a0000 - 0x76afc000 C:\Windows\syswow64\ole32.dll
0x722d0000 - 0x7246e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
0x76ff0000 - 0x77047000 C:\Windows\syswow64\SHLWAPI.dll
0x67320000 - 0x67333000 C:\Windows\system32\DWMAPI.DLL
0x75020000 - 0x750a0000 C:\Windows\system32\uxtheme.dll
0x6d230000 - 0x6d284000 C:\Cambium\NetworkUpdater_jvm\bin\fontmanager.dll
0x751c0000 - 0x75e0b000 C:\Windows\syswow64\shell32.dll
0x6d610000 - 0x6d623000 C:\Cambium\NetworkUpdater_jvm\bin\net.dll
0x76c60000 - 0x76c95000 C:\Windows\syswow64\WS2_32.dll
0x77a80000 - 0x77a86000 C:\Windows\syswow64\NSI.dll
0x726e0000 - 0x7271c000 C:\Windows\system32\mswsock.dll
0x73460000 - 0x73466000 C:\Windows\System32\wship6.dll
0x6d630000 - 0x6d639000 C:\Cambium\NetworkUpdater_jvm\bin\nio.dll
0x71be0000 - 0x71ca8000 C:\Windows\system32\OPENGL32.DLL
0x71fd0000 - 0x71ff2000 C:\Windows\system32\GLU32.dll
0x50cc0000 - 0x50da7000 C:\Windows\system32\DDRAW.dll
0x71fc0000 - 0x71fc6000 C:\Windows\system32\DCIMAN32.dll
0x76e40000 - 0x76fdd000 C:\Windows\syswow64\SETUPAPI.dll
0x75e10000 - 0x75e37000 C:\Windows\syswow64\CFGMGR32.dll
0x76680000 - 0x7670f000 C:\Windows\syswow64\OLEAUT32.dll
0x76720000 - 0x76732000 C:\Windows\syswow64\DEVOBJ.dll
0x71fa0000 - 0x71fb5000 C:\Windows\system32\atiglpxx.dll

VM Arguments:
jvm_args: -Xms128m -Xmx512m -DLOG_SEVERITY_LEVEL=INFO -DHelpCommand=explorer help\index.htm -DCANOPY_NETWORK_UPDATER_HOME=C:\Cambium\NetworkUpdater
java_command: com.mot.canopy.CanopySWUpdater.GUI.JWndMain
Launcher Type: SUN_STANDARD

Environment Variables:
PATH=“C:\Cambium\NetworkUpdater”_jvm\bin;C:\Program Files (x86)\Pervasive Software\PSQL\bin;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Intel\iCLS Client;C:\Program Files\Intel\iCLS Client;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files\Intel\WiFi\bin;C:\Program Files\Common Files\Intel\WirelessCommon;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files\Intel\Intel® Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL;C:\Program Files\Intel\Intel® Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT;C:\Python27;C:\Program Files\OpenVPN\bin;C:\Program Files (x86)\Brackets\command;C:\Python27\Scripts;C:\Users\Colin\Desktop\Desktop\PuTTy etc
USERNAME=Colin
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel

--------------- S Y S T E M ---------------

OS: Windows 7 Build 7601 Service Pack 1

CPU:total 4 (8 cores per cpu, 2 threads per core) family 6 model 60 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, ht

Memory: 4k page, physical 4194303k(4194303k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot™ Client VM (14.1-b02) for windows-x86 JRE (1.6.0_15-b03), built on Jul 25 2009 01:22:46 by “java_re” with MS VC++ 7.1

time: Thu Jan 21 15:48:01 2016
elapsed time: 0 seconds

colinhowlin · January 21, 2016, 4:02pm

Launch Canopy Network Updater
#Environment Properties
#Thu Jan 21 15:49:43 GMT 2016
java.runtime.name=Java(TM) SE Runtime Environment
sun.boot.library.path=C\:\\Cambium\\NetworkUpdater\\_jvm\\bin
java.vm.version=14.1-b02
java.vm.vendor=Sun Microsystems Inc.
java.vendor.url=http\://java.sun.com/
path.separator=;
java.vm.name=Java HotSpot(TM) Client VM
file.encoding.pkg=sun.io
sun.java.launcher=SUN_STANDARD
user.country=IE
sun.os.patch.level=Service Pack 1
java.vm.specification.name=Java Virtual Machine Specification
user.dir=C\:\\Windows\\system32
java.runtime.version=1.6.0_15-b03
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\endorsed
os.arch=x86
java.io.tmpdir=C\:\\Users\\Colin\\AppData\\Local\\Temp\\
line.separator=\r\n
java.vm.specification.vendor=Sun Microsystems Inc.
user.variant=
os.name=Windows 7
HelpCommand=explorer help\\index.htm
sun.jnu.encoding=Cp1252
java.library.path=C\:\\Cambium\\NetworkUpdater\\_jvm\\bin;.;C\:\\Windows\\Sun\\Java\\bin;C\:\\Windows\\system32;C\:\\Windows;"C\:\\Cambium\\NetworkUpdater"\\_jvm\\bin\\;C\:\\Program Files (x86)\\Pervasive Software\\PSQL\\bin\\;C\:\\ProgramData\\Oracle\\Java\\javapath;C\:\\Program Files (x86)\\Intel\\iCLS Client\\;C\:\\Program Files\\Intel\\iCLS Client\\;C\:\\Windows\\system32;C\:\\Windows;C\:\\Windows\\System32\\Wbem;C\:\\Windows\\System32\\WindowsPowerShell\\v1.0\\;C\:\\Program Files\\Intel\\WiFi\\bin\\;C\:\\Program Files\\Common Files\\Intel\\WirelessCommon\\;c\:\\Program Files (x86)\\ATI Technologies\\ATI.ACE\\Core-Static;C\:\\Program Files\\Intel\\Intel(R) Management Engine Components\\DAL;C\:\\Program Files (x86)\\Intel\\Intel(R) Management Engine Components\\DAL;C\:\\Program Files\\Intel\\Intel(R) Management Engine Components\\IPT;C\:\\Program Files (x86)\\Intel\\Intel(R) Management Engine Components\\IPT;C\:\\Python27;C\:\\Program Files\\OpenVPN\\bin;C\:\\Program Files (x86)\\Brackets\\command;C\:\\Python27\\Scripts;C\:\\Users\\Colin\\Desktop\\Desktop\\PuTTy etc
LOG_SEVERITY_LEVEL=INFO
java.specification.name=Java Platform API Specification
java.class.version=50.0
sun.management.compiler=HotSpot Client Compiler
os.version=6.1
user.home=C\:\\Users\\Colin
user.timezone=Europe/London
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=Cp1252
java.specification.version=1.6
java.class.path=C\:\\Cambium\\NetworkUpdater\\jars\\CanopyUtility.jar;C\:\\Cambium\\NetworkUpdater\\jars\\NetUtility.jar;C\:\\Cambium\\NetworkUpdater\\jars\\CanopyNetworkUpdater.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\pfLib\\pf.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\snmp4j\\snmp4j-1.11.2.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\snmp4j\\log4j-1.2.14.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\westhawk\\snmp4_13.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\mibble-2.3\\mibble-2.3.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\mibble-2.3\\grammatica-1.4.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\apache\\commons-net-1.2.2\\commons-net-1.2.2.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\apache\\commons-logging-1.0.4\\commons-logging.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\apache\\commons-codec-1.3\\commons-codec-1.3.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\apache\\httpcomponents-client-4.0.3\\httpclient-4.0.3.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\apache\\httpcomponents-client-4.0.3\\httpcore-4.0.1.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\apache\\httpcomponents-client-4.0.3\\httpmime-4.0.3.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\apache\\httpcomponents-client-4.0.3\\apache-mime4j-0.6.jar;C\:\\Cambium\\NetworkUpdater\\3rdParty\\Java\\bcprov\\bcprov-jdk16-146.jar
user.name=Colin
java.vm.specification.version=1.0
java.home=C\:\\Cambium\\NetworkUpdater\\_jvm
sun.arch.data.model=32
user.language=en
java.specification.vendor=Sun Microsystems Inc.
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
java.version=1.6.0_15
java.ext.dirs=C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\ext;C\:\\Windows\\Sun\\Java\\lib\\ext
sun.boot.class.path=C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\resources.jar;C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\rt.jar;C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\sunrsasign.jar;C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\jsse.jar;C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\jce.jar;C\:\\Cambium\\NetworkUpdater\\_jvm\\lib\\charsets.jar;C\:\\Cambium\\NetworkUpdater\\_jvm\\classes
java.vendor=Sun Microsystems Inc.
file.separator=\\
java.vendor.url.bug=http\://java.sun.com/cgi-bin/bugreport.cgi
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
sun.desktop=windows
CANOPY_NETWORK_UPDATER_HOME=C\:\\Cambium\\NetworkUpdater
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000, pid=4332, tid=8040
#
# JRE version: 6.0_15-b03
# Java VM: Java HotSpot(TM) Client VM (14.1-b02 mixed mode windows-x86 )
# Problematic frame:
# C  0x00000000
#
# An error report file with more information is saved as:
# C:\Windows\system32\hs_err_pid4332.log
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

Kdrama · January 21, 2016, 5:15pm

I've gone through that too.....CNUT will not work with Windows 7. I checked my Java is fine.

Cambium_SteveD · January 22, 2016, 3:11pm

Hi,

I just upgraded CNUT to 4.9 on my Windows 7 machine. In my case it works OK.

I will raise this with the development team though, and see if someone can come back with suggestions.

Regards,

Steve D

Kdrama · January 28, 2016, 4:11pm

Able to installed CNUT 4.9 successfully but while making firmware upgrades found glitches on this version.

1.- Cnut Shows that is completed 100% after rebooting device .However, the CNUT doesn't refresh the item updated software version but radio does have new version loaded

2.- In some case you have to run twice the firmware upgrade and till the second trial CNUT reboots the device.Then firmware upgrade shows on the radio.

Cambium_SteveD · February 3, 2016, 10:19am

Glad that it works for you now, but the glitches sound annoying. I will try to reproduce that here.

colinhowlin · January 6, 2017, 1:45pm

Sorry to dig up old thread but thought I'd share solution I found in case anyone else is having this issue.

Problem occurs because the JVM crashes.

Instead of using the version of the JVM that comes with CNUT, I decided to try and use the version of the JVM installed on my machine already.

To do this, I modifed the CNUT.bat file in the C:\Cambium\NetworkUpdater directory to specify the path to the installed version of java instead of CNUT version:

set JAVA_PATH="c:\Program Files\Java\jre1.8.0_111\bin"

%JAVA_PATH%\java -Xms128m -Xmx512m -cp

CNUT launches ok and no problems to report so far.