If you could collect IPADDRESS/engineering.cgi and IPADDRESS/field_diags.cgi (preferably at a busy time) then I can get some engineers to see what may be limiting the performance on your sector. We are always looking to optimise scheduler and grouping algorithms to give us the best real world results, so any input like this would be great.
If you could also let us know which customers were complaining so we could tie that in to the diagnostics.
What clients are you using and what speed packages are clients complaining about slow speeds GMMChance? Original 450 SM’s in NAT mode have difficulty doing 30mbps net and can have even more issues when upload is saturated or there are many connections being made (like torrents).
I'm sorry to hear that you haven't seen much improvement.
If you could PM me with IP_ADDRESS/engineering.cgi and IP_ADDRESS/field_diags.cgi pages I'd be happy to have a look at what might be causing a problem.
You have some pictures from the Statistics Page, so these numbers are more a reflection of your current traffic.
So , no , I don't think you have a problem
My comment about 'group of 1' was based on the 'Link Test to Multiple VC' output in tools. Which should force data to all VCs and provide the best grouping possible. In this particular case I think the problem was due to not selecting 'Low Priority VCs only' in the options when running the test AND having a large number of High Priority VCs on the network. We are currently investigating this to make sure we understand though, so I will update later.
when we put a SM on the 450M, we change their bandwidth to 25 mbps or 50 mbps. do you think, given these numbers, we can push to 100 mbps packages to our subs?
I'm NOT a WISP so I'm not sure I can offer definitive advice here, I don't know if the users are even pushing the packages they have already. Most of the time they won't be and you've probably got the capacity to handle it even if 4 or more users decide to download all series of 'Game of Thones' at the same time.
Then there is the matter of SLAs, are you guaranteeing the 25/50/100 mbps, 24/7, 100% of the time or an 'up to' figure.
From what you've shared so far the sector has plenty more to give than the current loading. So in theory, yes introducing 100 mbps subs gradually while monitoring seems fine but I'd welcome the input from any WISPs on the forum before going ahead !