Diagnosing and Understanding Signal Ratio?

In the below example its pretty clear from the link test the issue is that we're basically getting 0 traffic on the horizontal path, and that's kind of expected based on the 20.0DB SSR, Though it begs the question how can i have a 20DB SSR if the actual ratio is 19V 24H...  And wouldn't that mean we should have horizontal traffic if we have 24H of SNR?

ANd does this mean the customer is too far to the side of the panel or too far above/below the panel's beam? Since it appears to be a Horizontal issue i'd imagine the customer is too far to the side of the panel?

Receive Power :
-67 dBm
Signal Strength Ratio :
20.0dB V - H
Signal to Noise Ratio :
19 V / 24 H dB
PMP 450 MIMO VC 29 Rate 8X/6X MIMO-B -64.9 -16.2dB V - H 25 V / 29 H

RF Path Modulation Fragments Modulation
Percentage Average Corrected
Bit Errors

V QPSK 43709 48% 1.615
V 16-QAM 43893 49% 1.419
V 64-QAM 2551 3% 1.856

Uplink

RF Path Modulation Fragments Modulation
Percentage Average Corrected
Bit Errors

V QPSK 11439 34% 1.846
V 16-QAM 11362 33% 1.889
V 64-QAM 11207 33% 2.098
V 256-QAM 12 <1% 10.250
1 Like

Have you tried another radio? Are you positive a dual-polarity antenna is in use? That doesn't seem right. The numbers defy logic

We've had problems with an impaired polarity before and the lame one should show some QPSK or BPSK fragments.

LOL yes, and its not a sector side issue as other people on the sector have good ratios, but we notice that some users have poor ratios, which we tend to see when they are at the extremes of the radio coverage (too far above/below, or too farm right or left)... But like i said above, its still odd when it shows that ratio, but yet the signal results / status differ.

ap and sm both on 15.0.2.1?