I've an (another) issue with a customer running 14.2.1, I haven't updated the radio with the last firmware because I'm not using Medusa on this sector and I haven't read about NAT improvement in the last release (15.x).
The radio crash every 2-3 minutes with a Fatal Error (NAPT process), screenshot below:
1) Errors: https://yadi.sk/i/GMYhaxHV3CHhYs
2) NAT Connections: https://yadi.sk/i/XPa509ia3CHhuQ
Edit: changed upload service
Hi, Is the issue still there when you disable the NAT? I am not able to see the error message because the link is not opening. If it is okay can you pllease the screenshot of the error message and the CNUT capture from the AP/SM to support@cambiumnetworks.com
Hi,
I would like to know few more information regarding this issue.
Is the issue occurring when the NAT is disabled? If you have not tried it already, can we try it and see?
Is this happening on only one SM or multiplle SMs?
I am not able to open the link which you have shared.
Could you please send the screenshot of the error message and the CNUT captures from the radio to analyse the issue to support@cambiumnetworks.com.
Regards,
Mahip
Hi,
I would like to know few more details regarding this issue.
Is the issue occurring when NAT is disabled or not?
Is this issue on only one SM or multiple SMs?
The link which you have shared for the error message, I am not able to open it.
Could you please send a screenshot of the error message and the CNUT captures form the AP/SM to support@cambiumnetworks.com to analyse the issue.
Regards,
Mahip
Hi, I would like to know few more details regarding this issue. Is the issue occurring when NAT is disabled or not? Is this issue on only one SM or multiple SMs? The link which you have shared for the error message, I am not able to open it. Could you please send a screenshot of the error message and the CNUT captures form the AP/SM to support@cambiumnetworks.com to analyse the issue. Regards, Mahip
Hi,
I would like to know few more details regarding this issue.
Is the issue occurring when NAT is disabled or not?
Is this issue on only one SM or multiple SMs?
The link which you have shared for the error message, I am not able to open it.
Could you please send a screenshot of the error message and the CNUT captures form the AP/SM to support@cambiumnetworks.com to analyse the issue.
Regards,
Mahip
I've changed upload service, can you open the images now?
Is the issue occurring when NAT is disabled or not?
Well, how can I have NAT issue with NAT disabled? :)
Is this issue on only one SM or multiple SMs?
At the moment, I've found this issue only on this SM
Any news?
http://imgur.com/nlMoEg2 image is not clear. Can you please send event logs or CNUT capture to kiran.avva @ cambiumnetworks.com ?
We have fixed a NAT crash and will be available in the upcoming 15.1 beta. I need to check the event logs to confirm if its the same issue.
Hi,
Please send text file of these logs.Just copy the Event log.
Thanks,
We are investigating. Do you know if there is FTP traffic when this crash happened?
