Registration and connectivity troubleshooting

Cambium_Marty · November 9, 2016, 4:47pm

If no SMs are registered to this AP, then the Session Status tab displays the simple message No sessions. In this case, try the following steps.

1	More finely aim the SM or SMs toward the AP.
2	Recheck the Session Status tab of the AP for the presence of LUIDs.
3	If still no LUIDs are reported on the Session Status tab, click the Configuration button on the left side of the Home page. *RESULT:* The AP responds by opening the AP Configuration page.
4	Click the Radio tab.
5	Find the Color Code parameter and note the setting.
6	Connect the SM to a computing device and to power.
7	On the left side of the SM Home page, click the Configuration button. *RESULT:* The Configuration page of the SM opens.
8	Click the Radio tab.
9	If the transmit frequency of the AP is not selected in the Custom Radio Frequency Scan Selection List parameter, select the frequency that matches.
10	If the Color Code parameter on this page is not identical to the Color Code parameter you noted from the AP, change one of them so that they match.
11	At the bottom of the Radio tab for the SM, click the Save Changes button.
12	Click the Reboot button.
13	Allow several minutes for the SM to reboot and register to the AP.
14	Return to the computing device that is connected to the AP.
15	Recheck the Session Status tab of the AP for the presence of LUIDs.