problem onboarding, i searched here.

Products cnMaestro
1

hi,

i searched the forum and cant find anything.

i am having problem onboarding my last Access Point PMP450i, here is what i get in the log

02/03/2016 : 18:41:20 EDT : : SSL_connect successful
02/03/2016 : 18:41:20 EDT : : Server certificate is verified and it is valid
02/03/2016 : 18:41:20 EDT : : SSL write 194 bytes
02/03/2016 : 18:41:20 EDT : : Wait for headers from router,max_tries =0
02/03/2016 : 18:41:20 EDT : : Received 316 bytes
02/03/2016 : 18:41:20 EDT : : Found end of http headers
02/03/2016 : 18:41:20 EDT : : HTTP content-length is 166
02/03/2016 : 18:41:20 EDT : : Unable to load response JSON ,error on line 1: '[' or '{' expected near '<'
02/03/2016 : 18:41:20 EDT : : Response json is

help me please, i cannot find what i am missing.

Thanks!

Patrice

2

Hi Patrice,

Is there anything eventually logged below that line?  You can email me directly if you are concerned with confidentiality: jordan.stipati [.at.] cambiumnetworks.com

3

yes sometimes there is this more

02/04/2016 : 12:17:52 EDT : : SSL_connect successful
02/04/2016 : 12:17:52 EDT : : Server certificate is verified and it is valid
02/04/2016 : 12:17:52 EDT : : SSL write 194 bytes
02/04/2016 : 12:17:52 EDT : : Wait for headers from router,max_tries =0
02/04/2016 : 12:17:52 EDT : : Received 316 bytes
02/04/2016 : 12:17:52 EDT : : Found end of http headers
02/04/2016 : 12:17:52 EDT : : HTTP content-length is 166
02/04/2016 : 12:17:52 EDT : : Unable to load response JSON ,error on line 1: '[' or '{' expected near '<'
02/04/2016 : 12:17:52 EDT : : Response json is

502 Bad Gateway
nginx
4

checked my gateway and it is correctly set, i also tried rebooting my router, other SMs still onboard ok.

5

Hi Patrice,

Please double check the Cambium ID that was set for devices having issues.  If you can’t see it in the device web UI you may need to enter it again.

According to our logs, it appears that there are spaces before and after the Cambium ID which is causing the error you are seeing.

1 Like
6

Thanks Jordan for your help, there were spaces in front and at the back of the ID... thanks allot for your help

1 Like