Wright-Fi
April 13, 2018, 9:18am
9
I've seen the same problem myself, after upgrading to the latest firmware version the access point did upgraded successfully but it lost connection with cnMaestro.
Removing the device from cnMeastro and then onboarding it again should fix your problem.
1 Like
acard0808
April 13, 2018, 9:55am
10
Could you send me the steps to do that?
Wright-Fi
April 13, 2018, 10:30am
11
First make a note of the serial number.
Go to “Inventory” and remove device (click the x).
Go to “Wi-Fi AP Groups” and go to the group where the access point was previously located.
Click on the “APs” tab and then click “Claim New AP”.
Once onboarded, you can sync configuration and the LED should turn blue.
1 Like
acard0808
April 13, 2018, 11:51am
12
Why led has to turn blue if it was working good when it was green? And it never turned blue since I configured it at first time!
Ok. I jus did what you told me to and aproved the device, but it didn't appers as claimed yet. It shows "waiting for device" under Onboard tab.
acard0808
April 13, 2018, 11:53am
13
Why led has to turn blue if it was working good when it was green? And it never turned blue since I configured it at first time!
Wright-Fi
April 13, 2018, 12:17pm
14
If the LED is green it means it's configured in standalone mode.
If the LED is blue it means it's managed with cnMaestro.
Both will work, it just depends on if you want to use cnMaestro or not.
If it still hasn't connected it might be worth checking that the AP can access cloud.cambiumnetworks.com.
Were you prevously able to see the AP in cnMaestro and if so was the LED blue or geen?
1 Like
acard0808
April 13, 2018, 12:24pm
15
Yes. I could se it at cloud.cambiumnetworks.com. and the light was green all the time. Why, after claiming it again, it is still waiting for device?
Wright-Fi
April 13, 2018, 12:30pm
16
That's strange it was my understanding that once onboarded to cnMaestro the LED should turn blue.
Might be worth asking Cambium support for some assistance and inviting them to your cnMaestro.
acard0808
April 13, 2018, 12:31pm
17
And do you know why it shows waiting for device instead of onboarded?
Wright-Fi
April 13, 2018, 12:35pm
18
This is because cnMaestro and your E410 aren’t talking to each other. But I don’t know why they aren’t taking to each other.
1 Like
I have forwarded this to our support and product teams. They should respond soon.
What is the application where the e410 is installed (school, business?)
thanks
ray
acard0808
April 13, 2018, 3:06pm
20
Just in my house. It's linked by wire to a cable modem which I turned off the radios. So I configured E410 as bridge and it works as my AP. It is still providing me wifi signal.
1 Like
thanks. the support folks will be here in a bit.
Let us know if there is anything else that you need.
firefly
April 14, 2018, 12:42am
22
can you please log into the GUI of the AP, and on the dashboard check what it says for "cnMaestro Connection Status". In the "Access Point Info" section (the first box on the main dashboard page) this will be the last-but-one item.
If that does not give some clear information, then under "troubleshoot" in the GUI, click on "Connectivity" and try a ping to "cloud.cambiumnetworks.com" to see if that can resolve and ping ok.
If that is also ok, then under "Troubleshoot" click on "Logs" and in the page that opens up, select the "Debug logs" tab. It has a 'start logs' button: click that, then after about a minute print "stop logs". See if those logs indicate something about a connection to cloud.cambiumnetworks.com failing (or copy-paste them here).
If that still does not work (or even without trying the troubleshooting) you can open a case at support.cambiumnetworks.com and you can submit a support ticket by clicking the top right corner of that page. PLease attach your tech-support file to teh support case (you can download it under: "Operations" in the GUI)
3 Likes
acard0808
April 14, 2018, 2:58pm
23
cnMaestro Connection Status
Resolving URL
Ping Result
ping: bad address 'cloud.cambiumnetworks.com'
Logs
2015-08-31 21:07:47 3157 common.c:841:rx_lldp: Received LLDP packethttps://cloud.cambiumnetworks.com ]https://cloud.cambiumnetworks.com 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:07:51 3157 discover-cns.c:209:No dhcp 43 option configured 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:07:51 3157 wifi.c:1619:platform_set_cns_connection_state: New Connection_state Resolving URL(1) 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:07:59 3157 wifi.c:1094:Got fcgi request 0 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:07:59 3157 exec-cmd.c:659:start_exec_cmd: command [ping] host [cloud.cambiumnetworks.com] 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:08:21 3157 device-agent.c:363:da_alive_cb 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:08:55 3157 http_parser.c:2433:url= [https://cloud.cambiumnetworks.com ] 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:08:55 3157 utils.c:81:getaddrinfo failed with error_code=-2 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:08:55 3157 device-agent.c:2161:da_enter_state:DA_STATE_IDLE 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:09:06 3157 wifi.c:1602:reset_action_pending_cb: Clearing action_pending status 2015-08-31 21:09:17 3157 log.c:207:start_cns_logging: Send log history (10 lines) 2015-08-31 21:09:22 3157 device-agent.c:363:da_alive_cb 2015-08-31 21:09:51 3157 common.c:841:rx_lldp: Received LLDP packet 2015-08-31 21:09:51 3157 common.c:876:LLDP: 02-10-18-8A-F0-D0 2015-08-31 21:09:51 3157 common.c:841:rx_lldp: Received LLDP packet 2015-08-31 21:09:51 3157 common.c:876:LLDP: 02-10-18-8A-F0-D0 Aug 31 21:09:56: wifid : Client[88-B4-A6-E3-67-B0] on ssid acard0808 internal cache based vlan is 0 (apd.c:88) Aug 31 21:09:56: wifid : radio_idx=0, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:475) Aug 31 21:09:56: wifid : client [88-B4-A6-E3-67-B0] on ssid acard0808 vlan 1 state sync (type:1) sent, len[128] (cache.c:1394) Aug 31 21:09:57: wifid : client[88-B4-A6-E3-67-B0] on vap_id[0] wlan_id[0] created in coplane (stats.c:221) Aug 31 21:09:57: wifid : client[88-B4-A6-E3-67-B0] current ssid[0][acard0808] and it's cache ssid[acard0808] (cache.c:2011) Aug 31 21:09:57: wifid : client[88-B4-A6-E3-67-B0] no hotspot session found (hotspot.c:843) 2015-08-31 21:09:57 3157 wifi.c:1215:set_log_level: syslog severity=7 2015-08-31 21:09:57 3157 wifi.c:1797:event_rx_cb: Trap Data received, send to cnMaestro len=228 data [{"msgType": 699, "eId": "WIFI_CLIENT_CONNECTED" 2015-08-31 21:09:57 3157 device-agent.c:607:Not connected to cnMaestro, cannot send message 2015-08-31 21:09:57 3157 common.c:1335:evbuff filter failed :[{"msgType": 699, "eId": "WIFI_CLIENT_CONNECTED", "eTime": 1441066197, "sev": "safe", "d Aug 31 21:09:57: scmd : Aug 31 21:09:57 WIFI-6-CLIENT-CONNECTED Client [88-B4-A6-E3-67-B0] connected to wireless lan [acard0808] (main Aug 31 21:09:57: snmpd : system trap has been sent (snmpd.c:1382) Aug 31 21:09:57: wifid : Client[88-B4-A6-E3-67-B0] on ssid acard0808 internal cache based vlan is 0 (apd.c:88) Aug 31 21:09:57: wifid : client [88-B4-A6-E3-67-B0] on ssid acard0808 vlan 1 state sync (type:1) sent, len[128] (cache.c:1394) Aug 31 21:09:57: wifid : client[88-B4-A6-E3-67-B0] on vap_id[0] wlan_id[0] created in coplane (stats.c:221) Aug 31 21:09:57: wifid : client[88-B4-A6-E3-67-B0] current ssid[0][acard0808] and it's cache ssid[acard0808] (cache.c:2011) Aug 31 21:09:57: wifid : client[88-B4-A6-E3-67-B0] no hotspot session found (hotspot.c:843) Aug 31 21:09:57: wifid : apd: Client[88:b4:a6:e3:67:b0] sent 0 PMKID in (Re)association request (log.c:50) Aug 31 21:09:58: wifid : Client 88-B4-A6-E3-67-B0 moved to data ready state (stats.c:553) Aug 31 21:09:58: wifid : client 88-B4-A6-E3-67-B0 ci_sess current state[NOT_IN_USE] moved to new state[IN_USE] (stats.c:480) Aug 31 21:09:58: wifid : client 88-B4-A6-E3-67-B0 ci_sess current state[IN_USE] moved to new state[AUTHENTICATED] (stats.c:480) Aug 31 21:09:58: wifid : client [88-B4-A6-E3-67-B0] on ssid (null) vlan 1 state sync (type:6) sent, len[400] (cache.c:1394) Aug 31 21:09:58: wifid : updating hostname of 88-B4-A6-E3-67-B0 from DHCP to [android-227ec7c] (cache.c:3326) Aug 31 21:09:58: wifid : dhcp req-options: 1,3,6,15,26,28,51,58,59,43 (cache.c:3337) Aug 31 21:09:58: wifid : 88-B4-A6-E3-67-B0 from DHCP is [Android] (fpdb:Phone/Tablet:Generic Android), (cache.c:3346) Aug 31 21:09:58: wifid : client [88-B4-A6-E3-67-B0] on ssid acard0808 vlan 1 state sync (type:1) sent, len[128] (cache.c:1394) Aug 31 21:09:58: wifid : updating hostname of 88-B4-A6-E3-67-B0 from DHCP to [android-227ec7c] (cache.c:3326) Aug 31 21:09:58: wifid : dhcp req-options: 1,3,6,15,26,28,51,58,59,43 (cache.c:3337) Aug 31 21:09:58: wifid : 88-B4-A6-E3-67-B0 from DHCP is [Android] (fpdb:Phone/Tablet:Generic Android), (cache.c:3346) Aug 31 21:09:58: wifid : client [88-B4-A6-E3-67-B0] on ssid acard0808 vlan 1 state sync (type:1) sent, len[128] (cache.c:1394) Aug 31 21:09:59: scmd : stats timer at 1441066199 (stats.c:203) 2015-08-31 21:10:03 3157 device-agent.c:2142:Previous state 0 new state 1 2015-08-31 21:10:03 3157 device-agent.c:2204:da_enter_state:DA_STATE_DISCOVERY 2015-08-31 21:10:03 3157 wifi.c:403:platform_get_static_url: cns_url [https://cloud.cambiumnetworks.com ] 2015-08-31 21:10:03 3157 discover-cns.c:105:cnMaestro url = https://cloud.cambiumnetworks.com 2015-08-31 21:10:03 3157 http_parser.c:2432:get_parsed_url_details: len=5 offset=0 2015-08-31 21:10:03 3157 http_parser.c:2433:url= [https://cloud.cambiumnetworks.com ] 2015-08-31 21:10:03 3157 http_parser.c:2441:get_parsed_url_details: protocol=[https] 2015-08-31 21:10:03 3157 discover-cns.c:129:cnMaestro host cloud.cambiumnetworks.com port 443 2015-08-31 21:10:03 3157 discover-cns.c:209:No dhcp 43 option configured 2015-08-31 21:10:03 3157 discover-cns.c:213:Try DHCP Option 15 DomainName 2015-08-31 21:10:03 3157 discover-cns.c:229:No DHCP Option 15 DomainName found 2015-08-31 21:10:03 3157 discover-cns.c:238:discover_cns: method 4 cns_url [cloud.cambiumnetworks.com] 2015-08-31 21:10:03 3157 https-client.c:120:dev_type [Sage] sw_vers [3.6-r16] user_agent [cnDA/1.0 (Sage/3.6-r16; DA/2.101)] 2015-08-31 21:10:03 3157 https-client.c:123:build_http_get_request: cns_url [cloud.cambiumnetworks.com] 2015-08-31 21:10:03 3157 wifi.c:1566:platform_get_deviceId_cookie: ENTRY 2015-08-31 21:10:03 3157 utils.c:81:getaddrinfo failed with error_code=-2 2015-08-31 21:10:03 3157 utils.c:127:Not able to resolve cloud.cambiumnetworks.com 2015-08-31 21:10:03 3157 https-client.c:199:Not able to resolve cloud.cambiumnetworks.com 2015-08-31 21:10:03 3157 wifi.c:1619:platform_set_cns_connection_state: New Connection_state Resolving URL(1) 2015-08-31 21:10:03 3157 https-client.c:547:OpenConnection to cloud.cambiumnetworks.com:443 failed 2015-08-31 21:10:03 3157 discover-cns.c:53:Not able to find cnMaestro, Try Discovering again 2015-08-31 21:10:03 3157 discover-cns.c:139:Fast rediscover: idle_timeout 60 2015-08-31 21:10:03 3157 discover-cns.c:255:Discovery of cnMaestro Failed 2015-08-31 21:10:03 3157 device-agent.c:2241:Unable to discover cnMaestro URL (re-discover in 60 seconds) 2015-08-31 21:10:03 3157 device-agent.c:2142:Previous state 1 new state 0 2015-08-31 21:10:03 3157 device-agent.c:2161:da_enter_state:DA_STATE_IDLE 2015-08-31 21:10:03 3157 device-agent.c:2180:started discover timer, idle_timeout = 60 2015-08-31 21:10:03 3157 device-agent.c:2184:Attempting (re)connection in 60 seconds 2015-08-31 21:10:07 3157 common.c:841:rx_lldp: Received LLDP packet 2015-08-31 21:10:07 3157 common.c:876:LLDP: 02-10-18-8A-F0-D0 2015-08-31 21:10:09 3157 wifi.c:1094:Got fcgi request 10 2015-08-31 21:10:09 3157 wifi.c:1129:fcgi_recv_cb: MSG_EXEC_STOP received
firefly
April 14, 2018, 3:18pm
24
thank you for doing this, it is very helpful. Looks like the problem is the AP is not able to resolve cloud.cambiumnetworks.com to an IP address.
Is your AP getting all its IP settings from the cable modem (IP address, gateway and DNS server), or have you configured it with a static IP?
acard0808
April 14, 2018, 8:38pm
25
In VLAN it's IP Static with 192.168.0.xx (number I choose) and Routing and DNS is Default Gateway of the modem (192.168.0.1).
firefly
April 14, 2018, 8:44pm
26
Ok, the DNS resolution through 192.168.0.1 should have worked… could you please see if setting DNS to 8.8.8.8 or 1.1.1.1 instead allows the ping to cloud.cambiumnetworks.com from the AP troubleshooting page, to go through?
acard0808
April 14, 2018, 10:28pm
27
DNS is given from modem and I can’t change that, it doesn’t permit it.
acard0808
April 14, 2018, 11:53pm
28
I tried what you told me to and put 8.8.8.8 as DNS on E410. After that ping was OK but the E410 lost its configuration, including SSID, returning to cnPilot also wifi connection. As I was working through wifi, I had to connect an Ethernet cable to it in order to configure again. For my surprise, after configuring it, I ping and it was OK. So I checked cnMaestro and E410 is onboard. The led is blue at this moment.