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IoT Sonoff cant connect to E410

Occasional Contributor

IoT Sonoff cant connect to E410

dear all,

i have problem my sonoff wifi switch cant connect to my e410.

i already change chanell,band, txpower and test all unique config about e410 2,4 radios but still cant connect.

if i use other AP, it can work perfectly, anybody have same problem with me?

 

4 REPLIES
Moderator

Re: IoT Sonoff cant connect to E410


Hendra-Nusanet wrote:

dear all,

i have problem my sonoff wifi switch cant connect to my e410.

i already change chanell,band, txpower and test all unique config about e410 2,4 radios but still cant connect.

if i use other AP, it can work perfectly, anybody have same problem with me?

 


Could you please check and see if there are any errors in the AP debug logs (accessible from ap gui)? Also, are you connecting on an open SSID or with encryption enabled?

Occasional Contributor

Re: IoT Sonoff cant connect to E410

i've checked the debugs log and find nothing about the device. and i have tested both no encryption and use WPA encryption. but still got the same problem. the device cant connect to the AP. already test change channel and ch-width and other radio config. but still cant connect

Moderator

Re: IoT Sonoff cant connect to E410

  • Please share tech-support at shashank.tadakamadla@cambiumnetworks.com
    • To debug better, if possible please share MAC address of IoT device [via email].
  • Procedure to download tech-support
    • Login to Web-UI of device
    • Navigate to Operations
      • Click on Download Tech-support.
Occasional Contributor

Re: IoT Sonoff cant connect to E410

dh support, 

i found the problem @ the SonOff devices that cant connect to any other APs.

thank you for support