IoT Sonoff cant connect to E410

dear all,

i have problem my sonoff wifi switch cant connect to my e410.

i already change chanell,band, txpower and test all unique config about e410 2,4 radios but still cant connect.

if i use other AP, it can work perfectly, anybody have same problem with me?


@Hendra-Nusanet wrote:

dear all,

i have problem my sonoff wifi switch cant connect to my e410.

i already change chanell,band, txpower and test all unique config about e410 2,4 radios but still cant connect.

if i use other AP, it can work perfectly, anybody have same problem with me?


Could you please check and see if there are any errors in the AP debug logs (accessible from ap gui)? Also, are you connecting on an open SSID or with encryption enabled?

i've checked the debugs log and find nothing about the device. and i have tested both no encryption and use WPA encryption. but still got the same problem. the device cant connect to the AP. already test change channel and ch-width and other radio config. but still cant connect

  • Please share tech-support at shashank.tadakamadla@cambiumnetworks.com
    • To debug better, if possible please share MAC address of IoT device [via email].
  • Procedure to download tech-support
    • Login to Web-UI of device
    • Navigate to Operations
      • Click on Download Tech-support.

dh support, 

i found the problem @ the SonOff devices that cant connect to any other APs.

thank you for support

I have the same problem, what was the solution?

Thanks!


@Grootleeu wrote:

I have the same problem, what was the solution?

Thanks!


anything in the logs or the device does not even attempt connection? Are you on the latest firmware (3.8-r3)?