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cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Regular Contributor

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

To add some further details, my customer that revealed the problem did not always have connectivity issues, they came up over time. Rebooting the radio would clear up their problems. Non Apple devices would have no issues.

Frequent Contributor

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Ashutosh, have you figured out anything from the syslog and config files that I emailed you from another R200 router (400 serial number) with 3.3.4-R4 firmware - that Apple devices cannot connect to?

 

I played with my I-Phone some trying to get it to connect and easily see that it does not connect to the R-200's Wifi. 

 

In a nutshell, it appears that the R-200 is not serving the I-Phone a 192.168.11.xxx IP address from it's internal DHCP pool.

 

Even though the I-Phone connects RF wise to the R-200, the I-Phone always shows a default 169.254.xxx.xxx IP address.

 

 

Moderator

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Hi Danny,

 

We have been performing extensive tests with and without your provided configuration. On the WEP side we found an issue where Apple clients were unable to get IP address in case KEY2 was configured to be the default KEY for WEP (which is the default configuration on R200).

 

There are a few things I want you to try.

1. If you try to connect your iphone with the factory default configuration of the R200 (default SSID /PSK), is it working fine.

2. For WEP case select KEY1 as the default key and set a 10 digit KEY1 value (See attached screenshot). Does the iphone connect with this configuration?

 

 

thanks 

Ashutosh

 

Occasional Contributor

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

I have this issue and I don't use WEP I use WPA.  Apple products start getting IP addresses and staying online if I back down to 4.3.1 firmware.

Moderator

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Hi Cason,

I understand. Since we are not seeing any such issue in our lab, is it possible to have a short remote debug session say over TeamViewer or something, if so you can drop me an email at ashutosh.datta@cambiumnetworks.com . 

By the way have you tried Factory resetting the board and connecting to the default SSID  (without any configuration changes) using your apple device? What is the obseration there ?

 

thanks 

Ashutosh

 

--

ashutosh

Occasional Contributor

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

I haven't come across any more of the 400 series models being installed, we seem to have installed all of them and put 4.3.1 on them so no more issues.  If I can ever get ahold of another one I'll e-mail you for a remote session.

On another note, the newer white 190 router's are doing fine on the latest firmware from what I can tell so far.

Moderator

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Hi

 

We have observed similar issue with r200 if four SSID are configure with WPA2-PSK.  Please provide the email  ID to send  test image for this issue.  

 

Regards,

Niraj

Moderator

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Hi All,

Please upgrade and verify the client connectivity issue with 4.3.4-R8 image in r200.

Path: https://support.cambiumnetworks.com/files/r-series/cnPilot-R200P_4.3.4-R8_201712121026.bin.

 

Note: We didn’t’ see the connectivity issue in the latest image(4.3.4-R8) with below WLAN clients.

DEVICE NAME-R200(4.3.4-R8)

HARDWARE VERSION: V1.3  

Device-Agent Version:2.97.1

WIRELESS CLIENTS

Software version

CONNECTIVITY

IP Getting

Browsing

REMARKS

Micromax

7.0.0

Connected

yes

yes

Connected Immediately

 

 

 

 

 

 

Yureka

4.4.4

Connected

yes

yes

Connected Immediately

 

 

 

 

 

 

Oppo

6.0.1

Connected

yes

yes

Connected Immediately

 

 

 

 

 

 

Nuoio

6.0.0

Connected

yes

yes

Connected Immediately

 

 

 

 

 

 

Mi

7.0.0

Connected

yes

yes

Connected Immediately

 

 

 

 

 

 

Iphone

7.1.2

Connected

yes

yes

Connected Immediately

Lenovo PC

Intel-i3,windows-10

Connected

yes

yes

Connected Immediately

 

 

 

 

 

 

Regular Contributor

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Thank you very much for continuing to look into this. I don't have any Apple devices to use to test, but the problem my customers were experiencing was about Apple devices disconnecting after an extended period of time... and that problem was resolved with a reboot. 

 

Has anyone else seen this particular problem? This problem does not appear to be considered in the above test.

Contributor

Re: cnPilot R200 issues connecting Apple ipad, iphone, laptops to WIFI or LAN

Did the upgrade as requested.

 

Hardwired Android device would not get an IP from the router.

 

Wireless Apple device would connect but no internet.

 

Don't believe this fixed it.

 

Am availble to do do a team viewer or similar from a laptop connatced to the router. Just let me know when to schedule this on on Saturday or Sunday.