ePMP 1000 management and web interface lost

HI, our problem is ePMP 1000 AP & SM management and web interface lost for a few seconds / minutes. At that time ping stable (lost 0%).

What is the problem?


@madmax123 wrote:

HI, our problem is ePMP 1000 AP & SM management and web interface lost for a few seconds / minutes. At that time ping stable (lost 0%).

What is the problem?


Hi,

What firmware version is installed on your ePMP devices?

Thank you.

ePMP 1000 firmware 3.5

In cnmaesro used PMP450 (firmware  15.1.1) and ePMP 1000. Only ePMP 1000 have this  problem


@madmax123 wrote:

ePMP 1000 firmware 3.5

In cnmaesro used PMP450 (firmware  15.1.1) and ePMP 1000. Only ePMP 1000 have this  problem


Do you see connectivity issues from cnMaestro or directly loading web page in browser?

Thank you.

In browser Web page show “lose connection” and cnmaestro show alarms.
Web page after 5-10 second browser reconnected but ping not lose

???

Hi,

Issue wasn't observed during regular testing and wasn't reported by customers before.

do devices lose connection under traffic or in idle state also?

Please note, sometimes, under heavy load UI can be accesible with delay, because resources allocated for traffic processing have higher priority than UI.

Thnak you.

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