Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Occasional Contributor
Posts: 9
Registered: a month ago

ePMP 1000 : online gaming issue

Hello,

An user with ePMP 1000 on SM kindly informed me  that he's having some  issues  on online gaming on PS4. Connection speed works fine, it is also stable . The problem comes with the following game, "Destiny 2". The problem consists of being costanly kicked from the game with a networking error called "cabbage".

 

By doing a quick research, actually this problem affects a lot of people with differents operators, some of them fixed by setting their connection on PS4 with NAT Type as  "1" (open). User NAT Type is 2 (moderate).

 

However, an user that works for an ISP wrote on their forums that the error is caused by the ALG (application layer gateway) also called application helper.
To be more specific, the CONE(UDP) connection helper which is bound to UDP port 3074. Actually, it seems that by accessing via telnet on default gateway, it was possible to fix it by unbinding it from port 3074.

 

Now the problem is, that on ePMP maybe this isn't possible, since the commands via telnet are different, or, I don't find anything that can do this "unbind" trick.

 

Hope you can help me in someway.

Valued Contributor
Posts: 905
Registered: ‎07-17-2009

Re: ePMP 1000 : online gaming issue

Are you using a seperate management interface vlan ? I'd also suggest forwarding a dmz to that game console if you haven't already.
Trusted Contributor
Posts: 1,155
Registered: ‎01-05-2014

Re: ePMP 1000 : online gaming issue

As Chris mentioned, you can try the DMZ route, but this will require additional configuration steps on both the PS4 and if there's a router plugged in between the ePMP and the PS4....  it might be easier just to enable uPNP and NAT-PMP on the ePMP first (I don't believe it's enabled by default), and also make sure that ether the PS4 is plugged directly into the ePMP OR that a uPNP capable router is being used between the ePMP and the PS4.

Occasional Contributor
Posts: 9
Registered: a month ago

Re: ePMP 1000 : online gaming issue

Hello guys, thanks for your replies,
Yeah his currently setup is: ePMP, that is connected to a Router (Sitecom Router), then PS4 connected to Router via ethernet cable.

I'll try first DMZ mode and let you know, so, you can confirm that I should:

-enable DMZ and setup it on his ePMP;
-enable DMZ also on Router;
-then setup DMZ on PS4, right?
Trusted Contributor
Posts: 1,155
Registered: ‎01-05-2014

Re: ePMP 1000 : online gaming issue

DMZ examples using some private IP's.

 

Enable DMZ on the ePMP for 192.168.1.10

Set router WAN IP to 192.168.1.10

Enable DMZ on router for 10.1.1.10

Set PS4 IP to 10.1.1.10 (you can use static or if your router supports static DHCP entries you could save yourself a bit of time)

Occasional Contributor
Posts: 9
Registered: a month ago

Re: ePMP 1000 : online gaming issue

Ok I tried to use  those settings, but used instead 192.168.1.20 and so 10.1.1.20

However, the PS4 on verifying connection gets the IP, but no internet connection. Also seems I'm not able to access router page anymore, it just doesn't load. I don't know why

Trusted Contributor
Posts: 1,155
Registered: ‎01-05-2014

Re: ePMP 1000 : online gaming issue

[ Edited ]

MaGabi wrote:

Ok I tried to use  those settings, but used instead 192.168.1.20 and so 10.1.1.20

However, the PS4 on verifying connection gets the IP, but no internet connection. Also seems I'm not able to access router page anymore, it just doesn't load. I don't know why


If the ePMP's NAT configured for 192.168.1.X, then configure the DMZ for 192.168.1.20, then, on the WiFi router, configure the internet/WAN interface for 192.168.1.20 (along with the proper subnet, gateway, and DNS IP's), then, assuming that your WiFi router's NAT is configured for 10.1.1.X, configure the WiFi router's DMZ for 10.1.1.20. Then go to your PS4, and configure it manually for 10.1.1.20 (along with the proper subnet, gateway, and DNS IP's).

 

If you have firewalling enabled on either the ePMP or your WiFi router, additional steps may need to be taken.

 

As you see there's a few steps, and a number of hard coded settings that need to be configured properly or else none of this works properly. That's why I was suggesting that you use uPMP/NAT-PMP as it accomplishes a similar goal, with less configuration steps and more flexibility in configuration along with better overall security.

Occasional Contributor
Posts: 9
Registered: a month ago

Re: ePMP 1000 : online gaming issue

Just a quick note, while I do more tests with DMZ and uPNP,

I noticed something really strange: if the user connects the PS4 to internet via an hotspot point with WiFi (created with a PC always connected to the same router), the networking error magically disappears, or, he gets it very very very rarely. But, as said, if he connects directly with ethernet cable or WiFi but directly to router (so not hotspot), then the error appears.

 

Do you know some info about this?

Occasional Contributor
Posts: 9
Registered: a month ago

Re: ePMP 1000 : online gaming issue

Ok tried everything, uPNP, DMZ, nothing works. Always same error. I don't know what to do, only way to "work around this" is to setup a Hotspot, not the best way but it kinda works.. ideas?

Trusted Contributor
Posts: 1,155
Registered: ‎01-05-2014

Re: ePMP 1000 : online gaming issue

Is the upstream network NAT'd or are you assigning public IP address space the the ePMP client radio? For this scenario to work correctly the ePMP client radio needs to have a public IP address. If you're already NAT'ing to the ePMP client radio, then additional configuration at your head end will be needed.

 

I would try to confirm that you have the proper DMZ settings in place by putting an FTP server on a laptop (make sure all firewalls and security is turned off on the laptop for the test) and making the laptop the DMZ host, and then seeing if you can reach it from the outside world/different network.