01-11-2017 08:27 AM
I am bringing our first elevate client online.
I noticed as I made changes and rebooted that the number of logged on users kept increasing.
Now I can't login as 'Maximum number of users reached'...
Am I the only one experiencing this?
Elevating a Nano M5 from v5.6.3
Other issues too but I'll raise another ticket.
01-11-2017 12:48 PM
I did see this happen when I was doing my initial testing... unfortunately, I can't remember what I did to make it stop.
Actually... I wonder if this is somehow related to the management interface MAC address bug... maybe something to do with multiple radios trying to use the same IP?
01-19-2017 10:34 AM
Could you clarify what settings you have changed?
Could you check System Uptime counter on the UI after rebooting? It seems that the device was not rebooted properly because of settings.
01-20-2017 06:17 AM
I have the issue (not logging out on reboot) on the factory default elevate config (as configured by upgrade process).
The uptime does not appear to be resetting.
I am making many changes to settings, System Name, PPPoE, EAP/TTLS, DHCP Server, LAN IP, Certs etc.
02-08-2017 06:58 AM
I have tried this now.
I have elevated two XM units today (using 3.2.2 firmware)
On one I did not change the SNMP settings (ref Unit A), on the other I did(ref Unit B).
On Unit A (SNMP unchanged) the unit has not been physically power cycled and the number of logged in users continues to increment with each soft-reset or login timeout. I will have to contact the client to power cycle the unit shortly as it is currently at 4 users (of 6).
On Unit B (SNMP changed), the unit reached 'Max number of logged in users' during elevation and required a hard reset. Subsequent to this the number of logged in users has continued to increment with login timeouts but not with soft resets.