15.0.2 FeatureKey mismatch

Since updating to 15.0.2, every time I go to update the license key on an SM, I have to do it TWICE. I go to the support site and generate the key, copy/paste the URL and modify the QOS, then save and reboot (one reboot = minimal customer down-time).

Now on 15.0.2, I follow the same steps, apply the key, SM goes from 20 to unlimited, I set the QOS, save and reboot. SM registers. GUI says reboot required. Event log says FeatureKey mismatch for FKey[1]. I do the same thing all over again and then it works fine.

******System Startup******
System Reset Exception -- User Initiated Reset
Software Version : CANOPY 15.0.2 SM-DES
Board Type : P11
Boot Bank : 0
Board Temperature : 22 C / 72 F
Device Setting : 5.4/5.7GHz MIMO OFDM - Subscriber Module - 0a-00-3e-b4-xx-xx
FPGA Version : 061716
FPGA Features : DES, Sched;
01/05/2017 : 13:43:15 CST : :Timezone set to CST;
01/05/2017 : 13:43:49 CST : :Time Set
01/05/2017 : 13:47:50 CST : :Web user; user=admin; Reboot from Webpage;
01/05/2017 : 13:47:55 CST : :Forced reset;
01/05/2017 : 19:47:56 UTC : :

01/01/1970 : 00:00:00 UTC : :FeatureKey mismatch for FKey[1]
01/05/2017 : 19:47:56 UTC :
******System Startup******
System Reset Exception -- User Initiated Reset
Software Version : CANOPY 15.0.2 SM-DES
Board Type : P11
Boot Bank : 0
Board Temperature : 22 C / 71 F
Device Setting : 5.4/5.7GHz MIMO OFDM - Subscriber Module - 0a-00-3e-b4-xx-xx
FPGA Version : 061716
FPGA Features : DES, Sched;
01/05/2017 : 19:47:56 UTC : :FeatureKey mismatch for FKey[1]
01/05/2017 : 13:49:02 CST : :Timezone set to CST;
01/05/2017 : 13:49:43 CST : :Time Set
01/05/2017 : 13:50:18 CST : :Web user; user=admin; Reboot from Webpage;
01/05/2017 : 13:50:23 CST : :Forced reset;
01/05/2017 : 19:50:24 UTC :
******System Startup******
System Reset Exception -- User Initiated Reset
Software Version : CANOPY 15.0.2 SM-DES
Board Type : P11
Boot Bank : 0
Board Temperature : 21 C / 69 F
Device Setting : 5.4/5.7GHz MIMO OFDM - Subscriber Module - 0a-00-3e-b4-xx-xx
FPGA Version : 061716
FPGA Features : DES, Sched;
01/05/2017 : 13:51:36 CST : :Timezone set to CST;
01/05/2017 : 13:52:09 CST : :Time Set

Hi George, 

Can't seem to reproduce it here. Can you please send me your config file?

Thanks,

Sriram

Email sent.

We encountered the same FeatureKey mismatch for FKey[1] error on 15.0.1. 

Thanks to this post we tried a second time and it worked fine.