450b Help/Insight needed

Hi all, I have 2 customers that live right beside each other. Both have excellent LOS and signal but one customer has poorer session stats then the neighbor…

Jusr curious if anyone would have any advice/insight. Thank you!

What does the BER look like? Neighbor could have something interfering on the premises.

Sorry for my late reply and thank you for your help! Here is the latest BER of said 450b…

0.0000043303

4.3 e-6? That should be fine. What does the SNR look like on the SM?

Here is some info…

Looks good. Are they not getting the speeds that they should?