After upgrading to 4.4 some SM shows offline

hi i hope i can find an answer, after upgrading to 4.4 some SM shows offline but actually they are online and i can login and see that nothing is wrong, here is the syslog from SMs that shows offline, thanks

Hi ,

Can you please let us know which version of cnMAestro is being used and whether Cloud or On Premises is being used. We have gone through the syslog messages but cannot find exactly what is happening. Please enable all the syslog flags in the device GUI by going to Configure->System and under the Syslog please enbale all the logs.

After waiting for 10 minutes, please send us the syslog messages. 

Thanks,

KR.

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i am on cloud, and every device has the same error like in the picture, i can ping cloud from devices but yet they are shown offline inside cnmaestro cloud

I think this issues was fixed in 4.4.1 and was caused by empty cnMaestro URL string on the device. Please update the firmware and let me know if it helped.

Thanks,

Dmitry

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