Alarm not shown cloud 1.6.2.r11

AnzeZ · July 13, 2018, 7:43am

Hi.

For one client we are using cloud cnMaestro (1.6.2-r11) and there is AP (E600) that is offline. In alarm section we can see that alarm is raised, but not seen on top right corner. Is this normal behaviour?

Thanks.

Anze

Jordan · July 13, 2018, 3:06pm

Hi AnzeZ,

No, this is not normal behavior. The alarm header should properly represent the total Major alarm count. Does this persist after reloading the browser window?

AnzeZ · July 13, 2018, 3:43pm

I also tried with diffrent browser and the problem still persist. Logging out and login in again doesn't help.

Jordan · July 18, 2018, 3:22pm

This is not an issue we've seen with our 1.6.3 testing. Once 1.6.3 is deployed to the cloud please let us know if you're still seeing this.

AnzeZ · July 18, 2018, 6:12pm

Ok.

Interesting fact: I just found out that another customer has the same problem. This time with ePMP series.

AnzeZ · August 1, 2018, 8:46pm

Problem is solved in latest Cloud version - Version 1.6.3-r13.

Thanks.