Balancing remote access for R200 routers

We have sold several R201 routers and our experience and our customers experience has been great.  Typically we sell the routers. We chose not to rent or lease them to our customers since we really don't want to have these devices sitting on our books as an asset that we would be paying tax on. That said, how do we balance the privacy concerns of our customers with our ability to remotely manage the device. For example, we set a password and ssid for the main router. The customer feels like they need to change these paramaters ever so often for security purposes, so they make a change, but then we lose our ability to log in and manage the router once the client changes their log in. Is ther any way to have two admin log ins and to be able to allow the customer to see if and when we would be looking at the devcie, or should we just ask for permission on an issue by issue basis? Just wondering how others may be handeling this situation since the router is not considered the property of the Client, and not the Wisp. Thanks

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Hi,

First off, thanks for the great feedback on the product. Appreciate it.

          To understand your business model, you are "selling" the router to the end customer (change of ownership) but, I presume, in such a way that you still have the rights to the router device to be abel to login remotely and trouble shoot on a need basis? Did I understand the situation correctly?  If yes, then the problem you have is that end user can cut off your remote access as they have acess to the device settings, correct?

         Also, are these devices managed by cnMaestro? or are they being managed by some other management system? there are ways to achieve some of what you want via cnMaestro, 

Correct that our model is to sell the router to the end user. Most of our customers are ok with us having remote access to thier routers but some customers are a bit paranoid and don't want us or anyone to have remote access to thier router. If they do need us to trouble shoot then I suppose they can change their current password to one they can share with us then change it back once we have done our support. BUT!, It would be nice to still have the device show up on our CnMaestro account even if we can't access the device so we can see the overall health of the customers experience. Can we still use maestro even if we don't have the password anymore? 


@jonathanderek wrote:

...It would be nice to still have the device show up on our CnMaestro account even if we can't access the device so we can see the overall health of the customers experience. Can we still use maestro even if we don't have the password anymore? 


As long as Administration > cnMaestro > "Remote Management" is set to "enable", all you need is the serial number to have cnMasetro access. You do not need the router password.

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