I have a 160 Mhz connection over a distance of 4.8 km, but as seen in the image, I constantly experience momentary radio disconnections. Frankly, I don’t know what change I should make. There is no 6Ghz band usage in the region where the devices are used and naturally the spectrum looks clean. I request your support regarding this issue.
Have you started a ticket with Cambium, probably best at this point.
Hey @MEHMET_CAN_ISBILIR welcome to the Cambium forums!
When you say “I constantly experience momentary radio disconnections?” can you describe this behavior in more detail? Is this something where the speed is cutting out, or one or both ends of the radio’s mgmt IP’s are timing out?
What wireless mode are you using for this PtP? Have you tried a smaller channel width?
Lastly, what firmware are you using?
Hello, yes I am experiencing ping loss on both sides. However, there does not appear to be any problem with the cable connecting to the device. I’m adding a visual of my AP side radio settings. It is not possible to use smaller channel width in this connection. Because my connection needs at least 1,000 mbit speed. The firmware I use is 5.7.1. I have 3 of these devices and 2 of them work at 160 Mhz and the other device works at 80 Mhz. I don’t have any problems with my 80Mhz device, but I have the same problem with my other 2 devices and this problem has become very annoying lately. Thank you in advance for your support. Kind regards.
( I use google translation )
I’m having the same problem. There is a constant ping problem, especially after 500Mbit speed. I couldn’t find anything as a solution.
Hi @Mustafa_Spz ,
to debug your case we need more information. I suggest you to Raise Ticket in the top right of this page and attach techsupport files from your radios. Our engineer will help you to isolate it. It is free of charge.
Hello, technical support team. I am suffering from the same problem that my friends mentioned previously. High ping on channel 160 and the frequency range is empty, meaning there is no conflict.
Hello @firas_ibrahem,
please, Raise Ticket in the top right of this page and attach techsupport files from Master and Slave. We have seen such issues before and in multiple cases it is possible to debug the link or workaround it to get stable ping and latency. We are working on improvements to cover as much customer cases as possible. So we need more information about your particular case!