Appreciate everyone's help ahead of time.
I have 2x PTP450 units and I'm seemingly getting disconnected at exactly 2 minutes every 2 minutes. We thought we had an alignment issue, and verified that we were within acceptable parameters there, then we thought we had a noise issue, but confirmed there was nothing interfering.
I thought it was wonky, but when I actually got down to it and figured out it was exactly 2 minutes, there seems to be perhaps some kind of software setting causing this.
Pease contact our support team at firstname.lastname@example.org
Where are you located?
More information would likely help.
What type of product? Model number? What software version are you running?
A full CNUT capture will be asked for by the support team, but will provide the full configuration, and they might be able to tell something from that...
|Board Type :
|Software Version :
CANOPY 126.96.36.199 BHUL450-DES
According to the quote it was a PTP450 from CDW, although I don't see that anywhere on here.
I tried to update the software but was unsuccessful with that also, I posted another thread about that some time ago.
If contacting support directly is the right answer, I can do that, just thought I'd check here in case it was something I'm just missing.
We are located in Austin, Texas.