I want to share this story with you all. Today, I successfully identified the root cause while troubleshooting a client issue, this was the 3th time this year (2024) for this site. Thanks to the LifeCycle feature in cnMaestro I was able to quickly pinpoint the reason behind the client’s behavior. With the cause clarified, we were able to resolve the request promptly, without needing to go onsite.
Now, you might be 
only three times… Yes only three times for this small site, this is 1.5 hours on the phone, and a total cost of 150 euros. But let’s break down what this saved me and what it cost.
The license for this site is 400 euros per year, so 400 + 150 = 550 euros wat it cost me now…
If I had driven out there (a 2-hour round trip), I would have spent at least 1 hour onsite each time. That would have cost me 9 hours is 900 euros. So, by handling this remotely, I saved 350 euros a year.
Yes, the customer pays me 400 euros annually for support, which covers up to 4 hours of time spent, So, I gained 50 euros for this site. Is the support contract good? Given that the customer pays 400 euros per year for support, covering up to 4 hours of my time, and I saved 350 euros by handling the issue remotely, the contract seems quite reasonable. Not only did I save time and money, but the support contract also ensured a predictable revenue stream for the service provided. What do you think about it, how is your income calculated?
Some time ago, I wrote a blog comparing Vendor X and Vendor Y. To keep it a secret, I was actually comparing Cisco with Cambium. This experience reaffirmed to me that Cisco’s GUI still leaves much to be desired, while Cambium’s cnMaestro platform clearly demonstrates a more thoughtful approach on this specific part and let us not start about the price difference.
