Hi Team, 1. Is there any way we can reduce the time of critical alerts on-premises cnmaestro generated once device is down. For now it takes around 10 to 15 minutes after device went down.
2. One more thing is can we change the view/templete of the alert receive on email.
3. For now it is poping 10-15 alerts combinely once devices went off there. Can we make it single alert for single site?
4. The most important, Pakistan is not added in the country's list despite of having Cambium big market in here. Please look into this.
1) Device offline events will be generated immediately where as Alarms will be generated after 5 minutes if the device is rebooted or remote management disabled in the device.
If the device loses network connectivity where the device was not able to intimate the cnmaestro server regarding going offline, then after 5 ping pong loss cnmaestro marks it as offline . In this particular case it takes 8 minutes for alarm to raise.
2) We cannot change the template of the mail notification for alerts
3) We support a single mail notification for the queued alerts and single alert for single site is not currently supported.
Please post your ideas in ideas section so that they will be considered for future releases.