cnMaestro Connection Status and no green earth

Hello forum, first time poster here and first time running an SM configured Cambium Force 300-25. This is a managed link and I’m having problems obtaining a connection to the Internet. On the Status page, there is no Wireless IP address, no System Description, no Device coordinates, no connection to the cnMaestro Remote Management/connection status/Account ID. The earth is also greyed out (along the top).

Is there anything on our end (SM) that could force the Maestro to connect? Is this what’s blocking our access to the internet?

Thanks in advance for any guidance here

rebooted radio. cnMaestro connected. Green earth.

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