cnMaestro Connection Status: Invalid Serial No

[Cambium_Emilio]

Josh,

Thanks for reaching out offline.  Glad to hear the issue was previously resolved.

[Mark_Brown]

actually this is still a problem in 2019 now. i have 20 devices offline.  why do you not fix the less than 12 digit msn?

[Martin_Morken]

I got two AP with the same error after upgrading to 16.2.1.

One 450 and one 450i

07/31/2020 : 05:30:00 WEDT : : Attempting (re)connection in 5 seconds 07/31/2020 : 05:30:33 WEDT : : Error response: [{"error":{"level":"error","message":"Invalid Serial No","code":1000}}] 07/31/2020 : 05:30:33 WEDT : : Not able to get cloud details, can't proceed 07/31/2020 : 05:30:33 WEDT : : Unable to discover cnMaestro URL (re-discover in 62 seconds) 07/31/2020 : 05:30:33 WEDT : : Attempting (re)connection in 62 seconds 07/31/2020 : 05:31:38 WEDT : : Error response: [{"error":{"level":"error","message":"Invalid Serial No","code":1000}}] 07/31/2020 : 05:31:38 WEDT : : Not able to get cloud details, can't proceed 07/31/2020 : 05:31:38 WEDT : : Unable to discover cnMaestro URL (re-discover in 70 seconds)

[Anish]

Hello,

Could you please open a customer support ticket in https://support.cambiumnetworks.com/

[subi]

Hi Martin,

This issue fixed is cnMaestro 2.3.0, Kindly upgrade cnMaestro On-Premises version 2.3.0 or above to solve this.

To download latest cnMaestro click here 

Thanks,

Subi