cnMaestro on premises issues AP ePMP1000 FW 3.0

Products cnMaestro
1

Hello, I have problems with cnmaestro on-premises recently installed on XenServer.

Then I leave the SM logs.

kernel: GPS Sync Lost. (03:00:08:466074)
DEVICE-AGENT[1870]: send_to_stats_server: connect() failed errno=2
snmpd[1690]: DFS status: N/A
DEVICE-AGENT[1870]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX], disabling Server Cert check
DEVICE-AGENT[1870]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX/device], disabling Server Cert check
DEVICE-AGENT[1870]: No REGISTER response received, closing websocket
DEVICE-AGENT[1870]: callback_websocket: LWS_CALLBACK_CLOSED
DEVICE-AGENT[1870]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX], disabling Server Cert check
DEVICE-AGENT[1870]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX/device], disabling Server Cert check
DEVICE-AGENT[1870]: No REGISTER response received, closing websocket
DEVICE-AGENT[1870]: callback_websocket: LWS_CALLBACK_CLOSED
DEVICE-AGENT[1870]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX], disabling Server Cert check
DEVICE-AGENT[1870]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX/device], disabling Server Cert check
DEVICE-AGENT[1870]: rx_config_notify_cb: Send MSG_CONFIG_CHANGE_NOTIFY to cnMaestro
DEVICE-AGENT[6308]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX], disabling Server Cert check
DEVICE-AGENT[6308]: Non-cambium/cloud cnMaestro URL [https://XXX.XXX.XXX.XXX/device], disabling Server Cert chec

2

We need to debug your box, there is some issue where device is not getting response from cnMaestro server.

Can we do a team viewer session?

3

In meanwhile can you take device & cnMaestro techsupport files and send me via private message.