cnMaestro On-Premises problems for the association of CPE

Products cnMaestro
1

Buonasera,

ho installato cnMaestro On-Promises ed ho problemi per associare i dispositivi.

questo è il log della CPE:

Sep  1 00:41:09 ePMP_Ripoli2_Bis DEVICE-AGENT[5567]: Non-cambium/cloud cnMaestro URL [https://XX.XXX.X.X], disabling Server Cert check
Sep  1 00:41:09 ePMP_Ripoli2_Bis DEVICE-AGENT[5567]: Non-cambium/cloud cnMaestro URL [https://XX.XXX.X.X/device], disabling Server Cert check
Sep  1 00:42:13 ePMP_Ripoli2_Bis DEVICE-AGENT[5567]: No REGISTER response received, closing websocket
Sep  1 00:42:13 ePMP_Ripoli2_Bis DEVICE-AGENT[5567]: callback_websocket: LWS_CALLBACK_CLOSED

Qualcuno ha la più pallida idea di come posso risolvere questa cosa?

Grazie 

2

i have a problems to association too, in phone calls says no have problem in cnMaestro but i think it no work fine, please REPAIR IT soon i  loss a lot of time, and it no work

3

Can you please send your cambiumID and device MAC via private message.

Also please attach device techsupport by login from device UI

4

Good evening ,

we installed cnMaestro On -Premises on our private server . I do not know if I have to send attached to email Technical Support Dump , because I can not download it from the browser

5

If you are not able to access the browser, then you can always use CLI command.

just go to cnmaestro CLI as root user (sudo su)

Then type below command

cnmaestro-techdump

This should download the techdump in the /tmp directory and you can copy it and send the link via private message

6

Hi,

I sent you the file by email.

Thanks