cnMaestro: Unknown device (not in the database for some reason I guess)

Hi, I wasn’t able to on-board 3 Force 130 devices today, I already created a support ticket (259058).

The technician assigned doesn’t seems to be very detail oriented since he is asking the serial number again that I entered when I created the ticket, the information is already there.

Can I get an email address from someone in Cambium that can help me to fix this quickly? I’m afraid this will happen to the more devices which is impacting my customer on-boarding experience.

Thanks in advance.

Log on F130 locally and add cnMaestro manually via onbording key :slight_smile: It will be much more fater than waiting for support.