cnMatrix EX2010-P Status is showing waiting for device

Products cnMatrix
#1

Hi 

I am not able to obtain ip address for the switch in canbium cloud.The status is showing as waiting for device. What does this mean.

Regards

Resham

#2

Hi,

This status typically indicates cnMatrix has not established connectivity to Cambium cloud. Most common reasons can be:

- cnMatrix does not have IP address and/or DNS server

- cnMatrix does not have connectivity to the internet

- cnMaestro management is disabled in cnMatrix (By default cnMaestro management is enabled)

To check cnMatrix has an IP address and DNS server, use CLI command:

show ip interface - Display IP address and dynamic DNS server

show ip dns name-server (if DNS server is configured manually)

To check internet connectivity, use CLI command:

ping google.com

Note: ping cloud.cambiumnetworks.com does not work in current release. This is fixed in upcoming 2.1 release.

To check cnMaestro management is enabled, use CLI command:

show cnmaestro (for 2.0.5)

show device-agent (for 2.0.4)

Regards,

Tam

#3

Hi Tam

Following your instruction below are my findings:

- cnMatrix have valid ip address

-  Host computer have the internet connectivity but CLI doesn't respond to ping google.com "Cannot resolve the host name"

- connectivity to cnMaerstro : no

Regards

Resham

#4

How are you getting DNS resolution? Perhaps you should use some caching DNS, like Google's 8.8.8.8/8.8.4.4.

#5

Hi Resham,

It looks to me your cnMatrix does not have DNS server or default gateway to reach the DNS server. Do you use static IP address or dhcp for the switch?

Please attach the output of the following CLI commands:

show system info

show int des

show ip int

show cnmaestro (for 2.0.5 release) or show device-agent (for 2.0.4 release)

show ip route

show ip dns name-server

show cnmaestro log (for 2.0.5 release) or show device-agent log (for 2.0.4 release)

Regards,

Tam

#6

Hi Tam

Attached are the screenshot for you reference.

Regards,

Resham

#7

Hi Tam

I am using dynamic ip for the switch.

Remaining screenshots are attached:

Regards

Resham

#8

Hi Resham,

The switch is running 2.0-r1 which must be upgraded to the latest release 2.0.5-r2 from Cambium support site. Also, the configuration appears improper. Please contact me at tam.nguyen@cambiumnetworks.com for further assistance.

Regards,

Tam

#9

Hi Resham,

It had been my pleasure to help you with your setup. I assume that cnMatrix is working fine for you now. Please let me know if you have any further questions.

-Tam