# cnMatrix Firmware Upgrade - Manifest file not present in the agent image archive **URL:** \ **Category:** cnMatrix\ **Created:** [July 3, 2023, 11:35am UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847 "2023-07-03T11:35:53Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![djdrastic](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/d/0ea827/32.png) [@djdrastic](https://community.cambiumnetworks.com/u/djdrastic)\ **Post date:** [July 3, 2023, 11:35am UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847/1 "2023-07-03T11:35:54Z")
Hi have a call logged to support about this. We have a 1010p unit that I cannot upgrade from the firmware that rolled out from factory with 3.2.3-r3 Any upgrade via local web console or via ssh with tftp/sftp fails On web console we just get a web “Image download failed!” On tftp/sftp we are greeted with the following message “% Image Download Failed [Manifest file not present in the agent image archive]” Switch has had a full 15s factory reset and pulled out of cnMaestro but issue persists. Checking if anyone’s ever had anything similar ? ---
**Author:** ![TamN](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/t/f17d59/32.png) [@TamN](https://community.cambiumnetworks.com/u/TamN)\ **Post date:** [July 3, 2023, 1:25pm UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847/2 "2023-07-03T13:25:59Z")
Hello, where do you get the new software and what version you are upgrading to? Thanks. ---
**Author:** ![PFR](https://d10gw3vjmzyp8.cloudfront.net/user_avatar/community.cambiumnetworks.com/pfr/32/19897_2.png) [@PFR](https://community.cambiumnetworks.com/u/PFR)\ **Post date:** [July 3, 2023, 1:58pm UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847/3 "2023-07-03T13:58:26Z")
Try with this one: [cnMatrix System Softwar](https://support.cambiumnetworks.com/files/cnmatrix/archive#r18) ---
**Author:** ![djdrastic](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/d/0ea827/32.png) [@djdrastic](https://community.cambiumnetworks.com/u/djdrastic)\ **Post date:** [July 3, 2023, 2:27pm UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847/4 "2023-07-03T14:27:04Z")
Hi Tam, I got it from the same link Pshemo posted. Even from cnMaestro firmware upgrades to the switch would fail. Tried every firmware on download archive and cnMaestro from 4.0.1 to 4.3-r3 with the same results. ---
**Author:** ![TamN](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/t/f17d59/32.png) [@TamN](https://community.cambiumnetworks.com/u/TamN)\ **Post date:** [July 3, 2023, 2:59pm UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847/5 "2023-07-03T14:59:10Z")
I will investigate it. Meanwhile we can also upgrade the switch from the boot menu, provided you have a serial console connection to it. Please let me know if you opt to do this. We can schedule a remote session through support and I can assist you. Thanks. ---
**Author:** ![TamN](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/t/f17d59/32.png) [@TamN](https://community.cambiumnetworks.com/u/TamN)\ **Post date:** [July 3, 2023, 4:02pm UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847/6 "2023-07-03T16:02:20Z")
FYI. The engineers just re-tested the software upgrade from 3.2.3-r3 to 4.4-r3 (recommended in cnmaestro) using TFTP/SFTP and cnMaestro on EX1010P. The upgrade was successful. That said, we acknowledged the problem you are facing. I can assist you with the upgrade. Are you seeing this problem with more than one switches? Thanks. ---
**Author:** ![djdrastic](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/d/0ea827/32.png) [@djdrastic](https://community.cambiumnetworks.com/u/djdrastic)\ **Post date:** [July 4, 2023, 7:51am UTC](https://community.cambiumnetworks.com/t/cnmatrix-firmware-upgrade-manifest-file-not-present-in-the-agent-image-archive/93847/7 "2023-07-04T07:51:43Z")
HI Tam, managed to get it working via a console and copying image via usb. Problem was just with one switch weirdly. Thanks for the help.