Cnpilot E400 brick after software update

Products Enterprise Wi-Fi Networks
1

I update firmware throught cloud . ( 3 pack )

Build 3.10.R6

I saw my e400 reboot then offline

Now , when I plug poe cable into 3 of it  , I can ping it several times then unreachable .

My e400 now : green power and orange network led 

I try factory reset but nothing happen

2

Could you please send a private message  to subham.sen@cambiumnetworks.com?

2 Likes
3

I've sent email bro

4

THanks for support.

My devices work fine now thanks 

5

Hi,
i have the same issue not able to re onboard the device please help.
Power LED : GREEN
Network LED : ORANGE
cloud status : waiting for device

6

that means your device is not connected to cnMaestro cloud account. Can you please onboard the device to your cloud account and verify the status of the device.
also can you please share me the techsupport file of the AP on my email ashok.kumar@cambiumnetworks.com which is available in following location

  1. Login to device
  2. Navigate to Operations Tab
  3. Under System there is an option to “Download TechSupport”