cnPilot e700 with freeradius accounting packet integration

Hello everyone, can someone help me out? I have enabled integrated cnPilot e700 with my radius server and I have enabled accounting packets in cnPilot but accounting packets are not appearing in the freeradius, how can I make them update the freeradius ?

@Simon_Noberth_Nkumbu

Please share tech-support or if you are using cnMaestro cloud, please invite me to your account.

Thank you.

No I’m using cnMaestro on premises

@Simon_Noberth_Nkumbu
Please share tech-support of device.
Thank you.