Since Version2.2.0-r60 our cnREACH is not able to connect to back to our cnMaestro on-premise service. They were about to before. Reboot the device did change that also. Addictional when i go to Application > Settings under "Automatically Update Device Software" There is no cnREACH listed either. I also can not change the "Account Type" from Industrial Internet to Access and Backhaul.
The only thing i can think of that i havn't tried is deleted them and re onboarding them.
Can you please check your application->settings page and check your current account type. cnReach is supported only on Industrial Internet account type.
I removed all my cnreach devices. changed or normal account... changed back and then when into every cnreach and force connected. All were reconnected.. but manuals.. ill try to upgrade the cnReach radios but, it seems like cnMaestro is having an issue with that too.
I had to manually remove all the devices. changed from “industrial” to “Access and back-haul” and back.
After this the devices didn’t just show up in the on-boarding list. I have to login to each and force reconnect or retype the info so it would retry and now they are communicating.
I don’t remember what the message was at the moment. I think it was something along the lines of credentials issues… but it was connected with the same ones before and after.
When we upgraded cnMaestro to 2.2.1 r32 our cnReach devices did not connect. By deleting them in cnMaestro and then onboarding them again we were able to get them connected.
However...
The EPs don't always end up being nested under the APs. If the EP is not affilliated with the AP in cnMaestro and I edit the AP to move it out of "Default" to a different cnMaestro network there's no way to put the EPs in the same network. And there's no way to edit the Network or AP that an EP is associated with, so if it doesn't happen automatically we're out of luck.
After powering EPs off and on I have seen them lose their AP affilliation when they come back up on cnMaestro. Our cnReach network is small now and it's no big deal to delete radios from cnMaestro and play with onboarding.but this will become a much bigger problem as our network grows.
On the plus side - the online and offline status changes for cnReach in cnMaestro are changing much more quickly so that cnMaestro now provides useful information about the status of cnReach radios.
Thanks for bringing the issue to our notice. There is a known issue for the connectivity of cnReach devices to cnMaestro server when the server is either rebooted or server upgrade is done. We will try to get this issue fixed at the earliest.
Irregularities in nesting of EP under AP arises when EP fails to obtain pmac. We can refer the events tab for update parent mac event. This is not consistent every time, As you said when devices gets rebooted then EP fails to nest under AP immediately but after 6-7 minutes it comes back under AP. Anyhow our team is looking at this issue and we will have a fix for this soon.