CRM for WISPs?

I’ve posted this before a few years ago and we’ve been running vtiger since then but are looking to upgrade to something that’s more focused on managing the trouble tickets and service side.

Anyone have any suggestions? What is everyone else using currently?

We use Freeside.

We recently assisted a WISP with integrating a solution from Azotel.

I have to say this product was very impressive… not sure on the pricing, etc. But their support and solution is first class.

we use Microsoft dynamics 4.0 it was a little weird to setup, but made things a breeeeeeze afterwords

the software is crazy expensive unless you sign up to be a microsoft MAPS partner and get all sorts of goodies