Device offline alarm comes in but never clears

I have multiple radios on my cnMaestro account where the device went offline due to a maintenance reboot or loss of service where the radio has come back online and cnMaestro shows it's online but the device offline alarm does not clear.

Hi Snowman,

I sent you a private message, please check and reply with the MAC address of the device which is having the issue to proceed further with the debugging.



We have the same problem. Multiple devices.

Hi ,

Can you please raise a support ticket and share the required details with the team.



Done: #209152

Thank you.

i have same problem, some of radio PTP and epmp become offline, in fact it online and accessible. can you help me?