# Device On-boarding **URL:** https://community.cambiumnetworks.com/t/device-on-boarding/44417 **Category:** cnMaestro **Tags:** knowledge-base **Created:** [March 8, 2016, 11:27pm UTC](https://community.cambiumnetworks.com/t/device-on-boarding/44417 "2016-03-08T23:27:39Z") **Posts on this page:** 1 **Page:** 1
### Author: ![Cambium\_Marty](https://d10gw3vjmzyp8.cloudfront.net/user_avatar/community.cambiumnetworks.com/cambium_marty/32/11547_2.png) [@Cambium\_Marty](https://community.cambiumnetworks.com/u/Cambium_Marty) #### Post date: [March 8, 2016, 11:27pm UTC](https://community.cambiumnetworks.com/t/device-on-boarding/44417/1 "2016-03-08T23:27:39Z")
To begin configuring and monitoring ePMP 1000 AP/SM/Hotspot and cnPilot R200/R201/E400/PMP devices in cnMaestro, they must first be on-boarded into the cnMaestro database.  This article provides links to information about on-boarding prerequisites and procedures, checking device-to-cnMaestro connectivity, and troubleshooting. To learn more about preparing your devices and cnMaestro itself for subsequent on-boarding (including network configuration and minimum firmware versions) see: > [@On-boarding Prerequisites and Procedures (Part 1 of 4)](https://community.cambiumnetworks.com/t/on-boarding-prerequisites-and-procedures-part-1-of-4/44395): > > PREREQUISITES FOR ON-BOARDING This article is part 1 of a series of topics about cnMaestro on-boarding and troubleshooting.  Please see [Device On-boarding](https://community.cambiumnetworks.com/t/device-on-boarding/44417) for a listing of all parts in this series. Device Prerequisites Follow these instructions to prepare for on-boarding devices in cnMaestro 1 Power on the device. Configure the IP Address using either the DHCP or Static mode. Follow the instructions of device label to launch the device GUI using default IP address. 2 Ensure the… To learn more about error status messaging and their resolutions, see: > [@Analyzing Error Status (Part 2 of 4)](https://community.cambiumnetworks.com/t/analyzing-error-status-part-2-of-4/44391): > > TROUBLESHOOTING This article is part 2 of a series of topics about cnMaestro on-boarding and troubleshooting.  Please see [Device On-boarding](https://community.cambiumnetworks.com/t/device-on-boarding/44417) for a listing of all parts in this series. 1.  If you are receiving an error message on the device when on-boarding via Cambium ID, please reference the table below: Error Status Cause Resolution Failed to Resolve URL The cloud URL is not being resolved by the device. · Ensure that the cnMaestro cloud URL is  [https://cloud.cambiumnetw…](https://cloud.cambiumnetworks.com/) For more information about verifying connectivity between your devices and the cnMaestro server including tips specific to ePMP 1000 AP/SM/Hotspot and cnPilot R200/R201/E400/PMP devices, see: > [@Checking Device/cnMaestro Connectivity (Part 3 of 4)](https://community.cambiumnetworks.com/t/checking-device-cnmaestro-connectivity-part-3-of-4/44389): > > HOW TO CHECK CONNECTIVITY ON THE DEVICE   This article is part 3 of a series of topics about cnMaestro on-boarding and troubleshooting.  Please see [Device On-boarding](https://community.cambiumnetworks.com/t/device-on-boarding/44417) for a listing of all parts in this series.   cnPilot R200/R201 Make sure the DNS settings are properly set in the device GUI(Network \> WAN Settings) Go to Administration-\> Diagnosis and perform ping to cloud.cambiumnetworks.com in order to make sure the DNS and internet connectivity is established Sometimes a ping may be blocked … To learn more about using the device web management interface or command line interface to view debug logs, see: > [@Accessing cnPilot and ePMP Debug Logs (Part 4 of 4)](https://community.cambiumnetworks.com/t/accessing-cnpilot-and-epmp-debug-logs-part-4-of-4/44385): > > DEVICE DEBUG LOGS This article is part 4 of a series of topics about cnMaestro on-boarding and troubleshooting.  Please see [Device On-boarding](https://community.cambiumnetworks.com/t/device-on-boarding/44417) for a listing of all parts in this series. See below for information regarding access to cnPilot and ePMP debug logs:   ePMP 1000 AP/SM Login to the device GUI and collect log from Monitor \> System Log page: Sample log: Dec 11 16:45:57 AP 121 DEVICE-AGENT[1838]: callback\_websocket: LWS\_CALLBACK\_CLOSED Dec 11 16:45:57 AP 121 DEVICE-AGENT[1838]: DA\_STA…