So I have a new Samsung Galaxy Note 10 Plus and I have 2 locations home and work. In both locations I can connect to the wireless but I am getting significant packet loss. If I connect to other wireless access points everything is fine. I am running the latest firmware. If I sit my note9 beside it the note9 is fine and the note 10 is having serious issues. I have rebooted the aps and factory reset the phone. What could be the issue?
I have forwarded this to our support and development teams.
Enabling Band Steering on the WLAN helped in resolving the issue.
Samsung Galaxy Note 10 always connects to 2.4GHz band, enabling Band Steering forces them to connect on 5GHz band.
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Hi.
For clarity:
When I connected with support, I could not reproduce the issue, despite having 4 days of not being able to get Wifi Working on my Note 10 on this WAP. I noticed that for some reason I had been assigned a new IP address and when I investigated more closely, it seems my firewall assigned me a an IP that was already assigned to an IP statically assigned elsewhere on the network despite DHCP collision detection being enabled. It wasn't a WAP issue at all I determined.
Band Steering was enabled to prevent my newer android devices to connecting to 2.4GHZ and staying there despite being within good quality range of a 5Ghz option.
I appreciate the prompt and professional service I got.