E425H always in Waiting For Device state after Claim SN

Hi Cambium!
I am using your product: cnPilot E425H, after i claimed SN on the cloud then approve deivice, it’s always in “Waiting for Device” state.
i login to AP, radio state is OFF. Please show me how to turn on it
Thanks so much

e425 does not have internet access ! therefore you cannot see the device in the cloud.
U can do configuration manually from GUI or add access to internet and make config via cnMaestro.

i checked internet already. i pluged in that wire to my laptop, my laptop can access internet normaly. Please help me solve it. Thank you!

Software version is 4.0-b8, is it reason of this problem? And can u send to me the link for upgrade software for it?