ePMP 3000 disappointed with the performance

Today I replaced the 2000 with the 3000 and am very disappointed with the performance.

DS MCS 9 -
256-QAM 5/6
0 (0%)
DS MCS 8 -
256-QAM 3/4
0 (0%)
DS MCS 7 -
64-QAM 5/6
3 449 134 (2%)
DS MCS 6 -
64-QAM 3/4
6 348 507 (3.7%)
DS MCS 5 -
64-QAM 2/3
136 899 316 (80.3%)
DS MCS 4 -
16-QAM 3/4
20 981 779 (12.3%)
DS MCS 3 -
16-QAM 1/2
1 093 892 (0.6%)
DS MCS 2 -
QPSK 3/4
83 781 (0%)
DS MCS 1 -
QPSK 1/2
6 743 (0%)
SS MCS 9 -
256-QAM 5/6
0 (0%)
SS MCS 8 -
256-QAM 3/4
0 (0%)
SS MCS 7 -
64-QAM 5/6
91 846 (0.1%)
SS MCS 6 -
64-QAM 3/4
94 902 (0.1%)
SS MCS 5 -
64-QAM 2/3
143 278 (0.1%)
SS MCS 4 -
16-QAM 3/4
37 599 (0%)
SS MCS 3 -
16-QAM 1/2
47 287 (0%)
SS MCS 2 -
QPSK 3/4
30 825 (0%)
SS MCS 1 -
QPSK 1/2

Hi Max,

I am sorry to hear that. Customer delight is our main goal so can you please contact our support to double check that the system is working as expected.

Thanks,
Dmitry

Thank you. 

 
The problem is solved after suggestions of technical support. We reduced the output to 26db and the results are much better.
DS MCS 9 -
256-QAM 5/6
0 (0%)
DS MCS 8 -
256-QAM 3/4
0 (0%)
DS MCS 7 -
64-QAM 5/6
363 771 527 (84.2%)
DS MCS 6 -
64-QAM 3/4
34 920 334 (8.1%)
DS MCS 5 -
64-QAM 2/3
23 932 334 (5.5%)
DS MCS 4 -
16-QAM 3/4
7 897 232 (1.8%)
DS MCS 3 -
16-QAM 1/2
144 606 (0%)
DS MCS 2 -
QPSK 3/4
68 (0%)
DS MCS 1 -
QPSK 1/2
1 (0%)
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