epmp1000 not resetting

Has anyone experienced  a difficulty in resetting this device? Mine cannot reset either by a power cycle or the reset button.

I had a problem with the ePMP force 1000, open a case with tech support. They decided to replace my mine.

Hi Kevin,

May I know the reason for resetting the radio to factory default?

Do you have access to the radio GUI via POE Ethernet port or via wireless link?

Have you tried to access the radio GUI from Aux port? If no, please try the same and reset the radio by following the below steps.

If you have access to the radio GUI, then you can reset the radio from Tools >>> Backup / Restore >>> Factory Default Configuration >>> Click on Reset button.

Regards,

Vijay Gnanamurtthi.