Error Hardware with ePMP 2000

Hi Everyone,

 We work alot with ePMP 1000 and ePMP 2000 but we experiment an strange issue with the ePMP 2000 sometimes our radio stop working and won´t give any response to ping until we send our technique to manually reboot the radio, so we would like to know what may cause this? and can we do to fix it?, for the record with all the cases were normal day´s with sunny weather.

 Also we had a problem with one ePMP 2000 it show us a message of problem with hardware ill attach the message with the error.

Thank you so much for the help.

What firmware revision are you using?

we are using 3.5.2

I'd say update to 3.5.6 and then reset to factory defaults, and reconfigure from scratch. If after all of that, you're still seeing this error, you'll need to contact support and see if you can RMA the device.

Just a random shot in the dark here... But have you verified that once the SM drops ICMP visibility, that the unit is ACTUALLY down and not passing traffic? We have had a few devices that randomly will not respond to ICMP requests, just to come back on-line a hour or two later, but still be up and functioning during this. Never did find an ultimate fix or cause of this... They seemingly just fixed themselves one day. 

yeah the unit wasn´t responding and even wasn´t passing traffic.