error radio2_channel:Channel is not supported

Fractalia · November 26, 2019, 5:00pm

Hi,

when I try to change the channel of an access point the following error comes up.

Thanks You

error.png (12.8 KB)

Jordan · November 26, 2019, 5:21pm

Hi Fractalia,

Cross check the available 5 GHz channels on the device web UI against what you've selected for the AP Group or device level overrides in cnMaestro. Channel availability is based on a variety of factors, including country code settings. It is possible that a selection was allowed in cnMaestro that is not valid on the physical device.

cireddy · November 27, 2019, 4:28am

looks like country code and channel settings are mismatching. can you share below details to help you,

1. ap model

2. sku

3. firmware version

Support_Kumar · November 27, 2019, 12:02pm

@cireddy / @Jordan

I helped Robert and fixed the issue.

cireddy · November 28, 2019, 4:59am

kumar, can you share debug details to help other community memebers

sudiaca1987 · September 8, 2020, 1:59pm

Can you share us the bug details and how to fix it?