Event Log Translation

Can anybody tell me (somewhat) exactly what this particular error means?

13:36:23 UT : 06/12/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
13:36:23 UT : 06/12/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
13:36:23 UT : 06/12/05 : File root.c : Line 908 System Startup
13:36:23 UT : 06/12/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 SM-DES
13:36:24 UT : 06/12/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
13:36:24 UT : 06/12/05 : File root.c : Line 923 FPGA Version : 051104
13:36:24 UT : 06/12/05 : File root.c : Line 927 FPGA Features : DES
13:39:22 UT : 06/12/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set


This particular SM rarely ever has an “uptime” on the web interface of more than 2 or 3 days. Everytime I look to the Event Log I see something like this. Although, I have seen this error on other modules on the network which have uptimes of a very long time.

Lately this customer has had to reset his Linksys router and/or unplug the Motorola transformer and plug it back in. The transformer and Linksys are plugged into a UPS Power Supply, so I realize that the UPS could be the source of both devices possibly locking up.

There are not any errors that I can see. The event…

Line 914 System Reset Exception – External Hard Reset

… is the normal result from the power being shut off. If the power hasn’t been intentionally shut off, then that’s your problem. It could be the UPS, the power supply, the cable, or the Canopy unit itself.

If he’s also having a problem with his router, and its plugged into the same UPS, then you’ve likely already identified the source of the problem. Have him bypass the UPS for a week and see if there’s a difference.