FatalError

Products PMP
1

I have several users with constant disconnect issues. Some every few minutes.  

The following is an example of what I see in the logs.

Mar 31 14:05:53 10.80.17.37 1 2015-03-31T14:06:06-07:00 0.0.0.0 CANOPY: - - - event; internal_info; Delete Public Entry Protocol 17 Failed;

Mar 31 14:05:53 10.80.17.37 1 2015-03-31T14:06:06-07:00 0.0.0.0 CANOPY: - - - event; internal_info; Delete Private Entry Protocol 17 Failed;
Mar 31 14:06:31 10.80.17.37 1 2015-03-31T14:06:44-07:00 0.0.0.0 CANOPY: - - - event; internal_info; Tsl Free list empty. Entries 0 ;
Mar 31 14:06:31 10.80.17.37 1 2015-03-31T14:06:44-07:00 0.0.0.0 CANOPY: - - - event; internal_info; FatalError();

PMP 450 5 Ghz version 13.2.1 as router (nat)

Changing to bridge (no nat) seems to stop the problem.

Any ideas?

2

Here is the SM System Event log

03/31/2015 : 16:11:53 PDT : :Delete Private Entry Protocol 17 Failed
03/31/2015 : 16:11:53 PDT : :Delete Public Entry Protocol 17 Failed
03/31/2015 : 16:11:53 PDT : :Delete Private Entry Protocol 17 Failed
03/31/2015 : 16:11:53 PDT : :Delete Public Entry Protocol 17 Failed
03/31/2015 : 16:11:53 PDT : :Delete Private Entry Protocol 17 Failed
03/31/2015 : 16:12:35 PDT : :Tsl Free list empty. Entries 0
03/31/2015 : 16:12:36 PDT : :Tsl Free list empty. Entries 0
03/31/2015 : 16:12:36 PDT : :Tsl Free list empty. Entries 0
03/31/2015 : 16:12:36 PDT : :FatalError()
03/31/2015 : 16:12:36 PDT :
Stack Dump information:
Current context Task: NAPT
Current Stack: 2%
Max Stack: 30%
r0: 00000000 r1: deadbeef r2: 00000002 r3: 00000000
r4: 007930a4 r5: 00000033 r6: 000000cc r7: fffffffe
r8: 00bc4040 r9: 00000006 r10: 00000000 r11: 00000001
r12: 00bf1380 r13: 00000000 r14: db05f61a r15: 00280988
r16: 00000000 r17: 0237580e r18: 02375800 r19: 43c3ec48
r20: 00bc4040 r21: 02375822 r22: 02375822 r23: 00000000
r24: 009eb434 r25: deadbeef r26: 004f2370 r27: 009ee000
r28: 00000000 r29: 0028098c r30: deadbeef r31: 00029a64
Task Stack Dump:
0x009edf18: 0000001d 0028098c 0000001e deadbeef
0x009edf28: 0000001f 00029a64 00003800 009ede84
0x009edf38: 00a426f0 009eb434 00000bff 00030019
0x009edf48: 0099acc8 0099ad90 00000000 00000000
0x009edf58: 00000000 00000020 00000000 19010302
0x009edf68: 08000000 00065d30 00000000 00000000
0x009edf78: 00000000 00000000 009ee430 0000010f
0x009edf88: 00000e94 4e415054 00000000 00000000
0x009edf98: 009edf34 000003ca 00002ffc 00000024
0x009edfa8: 00000000 00000000 009edf8c deffcf04
0x009edfb8: 00000004 0000001b 0000001b 0032ec70
0x009edfc8: 00a4c359 003fa68c 00000000 009edfdc
0x009edfd8: 000dd71c 0032e114 00000657 009edfec
0x009edfe8: 000dd960 0032e114 00000657 00000000
0x009edff8: 00000000 00000000 00029a74 009ee088
0x009ee008: 00000000 00000001 00000003 009ee060
0x009ee018: 00000001 009ee0b4 00995758 ffffffff
0x009ee028: 00000001 08080298 00000000 00000001
0x009ee038: 02375800 0237580e 02375800 08080070
0x009ee048: 0002a684 00412778 02375800 0002b9b8
0x009ee058: 00412778 0002be70 00004898 00000000
0x009ee068: fffffffe 00000000 00000000 00000000
0x009ee078: 00412798 000d8e5c 002845ec 00000000
0x009ee088: 00000020 00000000 00000000 00000000
0x009ee098: 00000000 00000000 00000000 00000000
0x009ee0a8: 00000000 00000000 00284604 00000000
0x009ee0b8: 009ee31c 009ee378 009ee3d4 00000000
0x009ee0c8: 00000000 00000000 00000000 00000000
0x009ee0d8: 00000000 00000000 00000000 00000000
0x009ee0e8: 0033f6d8 00000000 00000000 00000000
0x009ee0f8: 00000000 00000000 00000000 00000000
0x009ee108: 00000000 00000000 00000000 00000000
0x009ee118: 00000000 00000000 00000000 00000000
0x009ee128: 00000000 00000000 00000024 0000000c
0x009ee138: 00000010 0000001f 00000002 00000073
0x009ee148: 00000002 00000059 00000000 00000000
0x009ee158: 00000000 00000001 330eabcd 1234e66d
0x009ee168: deec0005 000b0000
03/31/2015 : 16:12:37 PDT : :Forced reset;
3

The fix for this issue will be part of  13.4 release. 13.4 Open beta will be released soon.  It will be great if you can try open beta when it is released and let us know the results.

4

I assume we can run 13.2.1 on the AP and 13.4 on the SM for testing.

5

Hi mhuges,

We always recommend that the SM and the AP are running the same SW. If you run the SM with the 13.4 and the AP in 13.3.1 it may work, but all performance and feature testing, is done with the same SW on both sides.

So it’s better to run on the same version to avoid any performance issue.

Regards

Sanjay Kumar