Feature Key not found. on PMP 450b after upgrade to 21.0

Products PMP
1

After upgrade to software 21.0 this unit rebooted into a blank config, and “Maximum Throughput : 4 Mbps Aggregate”. The event log reports “Feature Key not found.”.

Log from cnMaestro: “Failed Upgrade Timedout: Device is taking longer than 5 minutes, Last known status was: Rebooting device”

So far we have upgraded 60 devices (5 APs) and seen this issue on one unit so far. Is there any way to resolve this?

2

You’ll need to open a support ticket. They should be able to help resolve this.

1 Like
3

we had a number of SMs, and even a couple APs do this with this update (APs reported anti-cloning key not found, SMs reported 4m max throughput on a 450b)
Support was able to fix them.

4

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