Hi I have 2 Force 300-25L’s running 4.8.1 on my bench, and having a hard time getting them onboarded onto cnMaestro Cloud.
I can see from the syslog when the device gets configured pre serial number onboarding the device can talk to cnMaestro Cloud
May 20 09:29:33 F300-25L-V2-REDACTED DEVICE-AGENT[4548]: Received error message: [Device Not Claimed] from cnMaestro
After entering the serial number,network parameters etc in cnMaestro I see the the following in the logs
Jul 28 16:41:28 F300-25L-V2-REDACTED DEVICE-AGENT[28833]: Received error message: [Internal Error] from cnMaestro
Jul 28 16:41:28 F300-25L-V2-REDACTED DEVICE-AGENT[28833]: Unable to discover cnMaestro URL (re-discover in 78 seconds)
Devices have internet access and can ping cloud.cambiumnetworks.com
ping cloud.cambiumnetworks.com
PING us-east-1-rtr-1-578252723.us-east-1.elb.amazonaws.com (3.223.75.199) 56(84) bytes of data.
64 bytes from ec2-3-223-75-199.compute-1.amazonaws.com (3.223.75.199): icmp_req=1 ttl=239 time=238 ms
64 bytes from ec2-3-223-75-199.compute-1.amazonaws.com (3.223.75.199): icmp_req=2 ttl=239 time=237 ms
show netstat has shown that the devices has established some sort of connection to aws which is probably where cnMaestro resides
show netstat
Active Internet connections (servers and established)
Proto Recv-Q Send-Q Local Address Foreign Address State
tcp 0 0 192.168.0.2:59332 ec2-54-154-87-207.eu-west-1.compute.amazonaws.com:https ESTABLISHED
From web console directly connected to radio just get the following
cnMaestro Connection Status Connecting
Device does have DNS and NTP correctly configured and are syncing and working via browser.
NTP Status NTP Enabled, Date and Time is obtained from NTP Server
Did try and fill cnMaestro URL with https://cloud.cambiumnetworks.com manually to see if it fixes anything but still same issue.
Checking if anyone has seen something similar ?