Force110 PTP can not be upgraded to 3.1

174571121 · November 17, 2016, 4:33am

Hello everyone! I come from china
My device can not be upgraded as shown below (my English is not very good, please understand)

The software is downloaded from the support page

Please help test how to solve the problem? thank you all

Fedor · November 17, 2016, 9:14am

Hi,

Please try to reboot your AP and then try to upgrade it again.

Thank you.

174571121 · November 17, 2016, 9:18am

I have tried it, but it still remains the same! Your technical staff can try?

Fedor · November 17, 2016, 9:26am

Please try to download Firmware package one more time.

Looks it was downloaded partially.

Thank you.

174571121 · November 17, 2016, 9:30am

I have changed a new equipment, new equipment. C050900R051A, I try to upgrade the software version, but it's still a failure. Can you give your technical staff a try too?

174571121 · November 17, 2016, 9:34am

This firmware package, I have been downloaded more than 2 times. Other device software versions can be upgraded to 3.1.........,
Only PTP force110 can not be successful

Fedor · November 17, 2016, 9:38am

Contact our Support Team please.

http://www.cambiumnetworks.com/support/contact-support/

Thank you.

174571121 · November 17, 2016, 9:45am

I would like to ask you, have encountered the same problem?Technical staff as long as the device will know the test!
Bilingual comparison

Fedor · November 17, 2016, 9:53am

You are first who are reporting issue.

We have never faced with it before on 3.1 Release.

Thank you.

174571121 · November 17, 2016, 10:00am

Please help me to solve this problem is very grateful; only PTP force110, can not be upgraded to 3.1; I can upgrade other equipment

Cambium_Sri · November 17, 2016, 2:16pm

@174571121 wrote:

Please help me to solve this problem is very grateful; only PTP force110, can not be upgraded to 3.1; I can upgrade other equipment

Hi,

What release is the Force 110 running currently?

As Fedor mentioned, this is not an issue were are able to reproduce. Please contact our support engineers so they can troubleshoot this with you over the phone. They are available 24/7.

http://www.cambiumnetworks.com/support/contact-support/

Thanks,

Sriram

174571121 · November 18, 2016, 7:43am

Hello, sir! My problem is still not resolved; PTP force110 software version is 3.0.1, can not be upgraded to 3.1 thank you

Fedor · November 18, 2016, 8:46am

Please also try to reset configuration to factory default and then upgrade device again.

Thank you.

cyberbroadband · November 18, 2016, 9:53am

may be an irrelevant comment, but did you clear your browser cache after the update?

ninedd · November 18, 2016, 5:39pm

@cyberbroadband wrote:
may be an irrelevant comment, but did you clear your browser cache after the update?

I was going to suggest the same thing. I've had radios that HAVE upgraded, but my browser still displays old content. Shut down the browser and/or go into CHROME -> SETTINGS -> HISTORY -> CLEAR BROWSING DATA and then it forces the display of new info. This maybe isn't your problem - but just to make sure.

174571121 · November 21, 2016, 10:08am

I’m sorry! Two days before is China’s holiday. I still can’t upgrade to 3.1 devices. Now has nearly 100 sets of equipment, including C050900A011A, C050900R051A C050900A211A; Please tell me, how to remote operation

ninedd · November 22, 2016, 6:47am

Hi. Have you contacted Cambium Support directly, as they requested?

>Please contact our support engineers so they can troubleshoot
>this with you over the phone. They are available 24/7.

>http://www.cambiumnetworks.com/support/contact-support/

>Thanks,

>Sriram

174571121 · November 22, 2016, 8:00am

Equipment problems have been resolved; installation package damaged; Thank you, thank cambium