Which Downlink/Uplink frame ratio is the radio configured with? GPS Sync is only available with fixed frame ratios (75/25, 50/50, 30/70). It won't be available if the selected Downlink/Uplink frame ratio is Flexible.
Could you please attach a screenshot of the Configuration->Radio page of that radio? I would help me verify that your current configuration should allow GPS Sync.
If the radio was purchased as part of the Force 110 PTP package, then GPS sync capabilities are disabled. This is the reason why the Force 110 package is at a lower price point than buying the GPS radio as a standalone radio.
We will be providing a mechansim to purchase a license to enable GPS Sync capabilities in the future.
For now, you will still see the radio track satellites and provide coordinates but you will not be able to sync with other radios.