Help with no hotspot session found

Hello i need help with cnmaestro cloud with guest portal, log from the AP:

Jun 06 15:30:34: snmpd : system trap has been sent (snmpd.c:1391)
Jun 06 15:30:36: wifid : Client[98-F6-21-7D-B9-E0] on ssid Alta complejidad internal cache based vlan is 0 (apd.c:157)
Jun 06 15:30:36: wifid : Client[98-F6-21-7D-B9-E0] on ssid Alta complejidad assigned WLAN vlan 2 (apd.c:171)
Jun 06 15:30:36: wifid : client [98-F6-21-7D-B9-E0] on ssid Alta complejidad vlan 2 state sync (type:1) sent, len[128] (cache.c:1930)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] on vap_id[16] wlan_id[0] created in coplane (stats.c:226)
2023-06-06 15:30:36 838 wifi.c:1402:set_log_level: syslog severity=7
2023-06-06 15:30:36 838 wifi.c:2116:event_rx_cb: Trap Data received, send to cnMaestro len=242 data [{“msgType”: 699, “eId”: “WIFI_CLIENT_CONNECTED”,Jun 06 15:30:36: scmd : Jun 6 15:30:36 WIFI-6-CLIENT-CONNECTED Client [98-F6-21-7D-B9-E0] connected to wireless lan [Alta complejidad
Jun 06 15:30:36: snmpd : system trap has been sent (snmpd.c:1391)
2023-06-06 15:30:47 838 log.c:207:start_cns_logging: Send log history (10 lines)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] ga[0]:ci[0] sta ssid[0][Alta complejidad]:cache ssid[Alta complejidad] (cache.c:2676
Jun 06 15:30:36: wifid : Client[98-F6-21-7D-B9-E0] hs[(nil)], ci_sess[(nil)], sta[0xb688d840], sta_wlan_id[0] (cache.c:306)
2023-06-06 15:30:36 838 wifi.c:1738:Received msg dest[1] from wifid to be sent to controller;state[connected]
2023-06-06 15:30:36 838 wifi.c:1666:msg_to_controller: JSON Object:[184][{“sessId”: 616070742, “ap_mac”: “bc:a9:93:97:a5:0e”, “msgType”: 116, “ctrlrPJun 06 15:30:36: wifid : Sent ctlr cred cache req for client[98-F6-21-7D-B9-E0] on ssid[Alta complejidad] (cache.c:262)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] no hotspot session found (hotspot.c:1034)
Jun 06 15:30:36: wifid : Client[98-F6-21-7D-B9-E0] on ssid Alta complejidad internal cache based vlan is 0 (apd.c:157)
Jun 06 15:30:36: wifid : radio_idx=1, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:589)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] hostapd vlan=2 and wlan vlan=2 (cache.c:1841)
Jun 06 15:30:36: wifid : client [98-F6-21-7D-B9-E0] on ssid Alta complejidad vlan 2 state sync (type:1) sent, len[128] (cache.c:1930)
2023-06-06 15:30:47 838 log.c:207:start_cns_logging: Send log history (10 lines)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] on vap_id[16] wlan_id[0] created in coplane (stats.c:226)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] ga[0]:ci[0] sta ssid[0][Alta complejidad]:cache ssid[Alta complejidad] (cache.c:2676
Jun 06 15:30:36: wifid : Client[98-F6-21-7D-B9-E0] hs[(nil)], ci_sess[(nil)], sta[0xb688d840], sta_wlan_id[0] (cache.c:306)
2023-06-06 15:30:36 838 wifi.c:1738:Received msg dest[1] from wifid to be sent to controller;state[connected]
2023-06-06 15:30:36 838 wifi.c:1666:msg_to_controller: JSON Object:[184][{“sessId”: 616070742, “ap_mac”: “bc:a9:93:97:a5:0e”, “msgType”: 116, “ctrlrPJun 06 15:30:36: wifid : Sent ctlr cred cache req for client[98-F6-21-7D-B9-E0] on ssid[Alta complejidad] (cache.c:262)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] no hotspot session found (hotspot.c:1034)
Jun 06 15:30:36: wifid : Client 98-F6-21-7D-B9-E0 moved to data ready state (stats.c:598)
Jun 06 15:30:36: wifid : Send Client 98-F6-21-7D-B9-E0 data ready state notification to neighbors (log.c:112)
Jun 06 15:30:36: wifid : radio_idx=1, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:589)
2023-06-06 15:30:47 838 log.c:207:start_cns_logging: Send log history (10 lines)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] hostapd vlan=2 and wlan vlan=2 (cache.c:1841)
Jun 06 15:30:36: wifid : client [98-F6-21-7D-B9-E0] on ssid Alta complejidad vlan 2 state sync (type:22) sent, len[128] (cache.c:1930)
2023-06-06 15:30:36 838 device-agent.c:2116:callback_websocket: LWS_CALLBACK_CLIENT_RECEIVE
2023-06-06 15:30:36 838 device-agent.c:2117:rx 180 [{“msgType”:416,“ctrlrPayload”:{“msgId”:5,“cmac”:“98-F6-21-7D-B9-E0”,“status”:false,“ssid”:””,"up"2023-06-06 15:30:36 838 device-agent.c:2119:PayLoad remaining is 0
2023-06-06 15:30:36 838 device-agent.c:1824:handle_cns_msg: Controller response message received
2023-06-06 15:30:36 838 wifi.c:1583:handle_controller_rsp: JSON Object:[184][{“msgId”: 5, “cmac”: “98-F6-21-7D-B9-E0”, “status”: false, “ssid”: “”, “Jun 06 15:30:36: wifid : DA sent[184]: {“msgId”: 5, “cmac”: “98-F6-21-7D-B9-E0”, “status”: false, “ssid”: “”, “up”: 0, “down”: 0, “qTyp
Jun 06 15:30:36: wifid : From controller rcvd msg type[5], total recvd reply count[23496] (cache.c:4008)
Jun 06 15:30:36: wifid : wlan name[] found in the controller cache update msg (cache.c:3181)
2023-06-06 15:30:47 838 log.c:207:start_cns_logging: Send log history (10 lines)
Jun 06 15:30:36: wifid : rcvd cache response for client[98-F6-21-7D-B9-E0] on wlan[] with state[0] (cache.c:3186)
Jun 06 15:30:36: wifid : dhcp req-options: 1,3,6,15,26,28,51,58,59,43,114,108 (cache.c:4428)
Jun 06 15:30:36: wifid : 98-F6-21-7D-B9-E0 from DHCP is [Other] (fpdb:Other:Other/Unidentified), (cache.c:4437)
Jun 06 15:30:36: wifid : radio_idx=1, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:589)
Jun 06 15:30:36: wifid : client[98-F6-21-7D-B9-E0] hostapd vlan=2 and wlan vlan=2 (cache.c:1841)
Jun 06 15:30:36: wifid : client [98-F6-21-7D-B9-E0] on ssid Alta complejidad vlan 2 state sync (type:1) sent, len[128] (cache.c:1930)
2023-06-06 15:30:36 838 device-agent.c:2116:callback_websocket: LWS_CALLBACK_CLIENT_RECEIVE
2023-06-06 15:30:36 838 device-agent.c:2117:rx 180 [{“msgType”:416,“ctrlrPayload”:{“msgId”:5,“cmac”:“98-F6-21-7D-B9-E0”,“status”:false,“ssid”:””,"up"2023-06-06 15:30:36 838 device-agent.c:2119:PayLoad remaining is 0
2023-06-06 15:30:36 838 device-agent.c:1824:handle_cns_msg: Controller response message received
2023-06-06 15:30:47 838 log.c:207:start_cns_logging: Send log history (10 lines)
Jun 06 15:30:51: wifid : Client[16-BF-A3-03-88-C4] on ssid Alta complejidad internal cache based vlan is 2 (apd.c:157)
2023-06-06 15:30:51 838 exec-cmd.c:294:send_ts_data_cb: sending g_tsData